Business Continuance Manager (On-site)

Join Our Team

Do you want to make an impact on the world around you? The work we do at Kyra Solutions directly impacts government entities and the citizens they serve. In Transportation, our solutions are designed to save lives on the roadways and in our Regulatory practice, we are designing solutions to make government digital for your accessibility. Kyra works hard to offer long-term growth potential, competitive wages, and continuous professional development for our employees.

If you are interested in furthering your career with Kyra and help us improve the way governments serve their citizens, please send your resume, and make sure to include salary expectation, availability, and contact information. You do not want to miss this opportunity!

Title

Business Continuance Manager (On-site)

Required Skills and Experience

* 5-7 years of experience in business continuity planning, disaster recovery, or enterprise risk management roles.
* 3-5 years of hands-on ServiceNow platform experience, including at least 2 years working with ServiceNow GRC modules (BCM, Risk Management, or Policy & Compliance).
* Strong background in enterprise software implementation and integration projects, preferably with ServiceNow or similar platform technologies.
* Experience leading cross-functional implementation projects, managing stakeholder relationships, and driving organizational change.

Primary Responsibilities

* Configure and customize ServiceNow BCM module to meet enterprise requirements.
* Integrate ServiceNow BCM with existing ServiceNow applications (ITSM, ITOM, CMDB) and third-party systems.
* Develop custom forms, business rules, and UI policies to optimize BCM functionality.
* Manage ServiceNow BCM system upgrades, patches, and feature enhancements.
* Utilize ServiceNow CMDB integration to identify and map critical IT services and dependencies.
* Configure business impact analysis (BIA) tools and automated RTO/RPO calculations.
* Develop service dependency mapping and single point of failure identification procedures.
* Design and implement standardized business continuity plan templates within ServiceNow BCM.
* Configure automated plan maintenance, version control, and approval workflows.
* Develop comprehensive ServiceNow BCM training programs for all user types.
* Create user guides, process documentation, and self-service resources.
* Conduct training sessions and workshops for platform users and administrators.
* Monitor ServiceNow BCM performance and identify optimization opportunities.
* Implement automated feedback collection and analysis procedures.
* Develop continuous improvement workflows and enhancement tracking systems.
* Must complete daily reporting activities.
* Other duties as assigned.

Knowledge, Skills and Abilities

* Knowledge of ServiceNow Platform Architecture - Deep understanding of ServiceNow BCM module, CMDB integration, and workflow automation.
* Knowledge of Business Continuity Standards - ISO 22301, NFPA 1600, and industry-specific regulatory frameworks.
* Knowledge of Risk Management Methodologies - Quantitative and qualitative risk assessment, business impact analysis, and threat modeling.
* Knowledge of IT Infrastructure and Services - Enterprise architecture, cloud services, disaster recovery technologies, and ITIL frameworks.
* Knowledge of Integration Technologies - REST/SOAP APIs, middleware platforms, and enterprise system connectivity.
* Skilled in ServiceNow Development - Advanced scripting, custom application development, and system configuration.
* Skilled in Workflow Automation - Process design, orchestration, and automated response system development.
* Skilled in Data Analysis and Reporting - Performance analytics, dashboard creation, and compliance reporting.
* Skilled in System Integration - API development, data synchronization, and third-party platform connectivity.
* Skilled in Testing and Validation - Exercise design, automated testing workflows, and results analysis.
* Skilled in Project Management - Large-scale implementation planning, resource coordination, and stakeholder management.
* Skilled in Crisis Management - Incident response coordination, emergency communication, and recovery planning.
* Ability to Perform Systems Thinking - Understanding complex interdependencies and cause-effect relationships
* Ability to Perform Problem-Solving - Root cause analysis, solution design, and optimization identification.
* Ability to Communicate Technical Information - Clear procedure writing, user guide creation, and system documentation.
* Ability to Engage Stakeholders - Executive presentation, cross-functional collaboration, and change management.
* Ability to Lead Change Management - Organizational transformation, user adoption, and cultural integration.
* Ability to Make Risk-Based Decisions - Risk-based judgments, priority setting, and resource optimization.
* Ability to Coordinate Cross-Functional Teams - Team leadership, resource allocation, and performance management.
* Ability to Drive Continuous Improvement - Innovation promotion, best practice implementation, and optimization culture.
* Ability to plan, organize, coordinate, prioritize, and manage complex work assignments and project schedules.
* Ability to follow established processes and practices.
* Ability to adhere to compliance standards.
* Ability to ensure thorough and complete communication with all stakeholders and the chain of command, including immediate and appropriate follow-through.

Education

* Bachelor s Degree in Computer Science or another related field.

Location

Tallahassee, FL

Duration

Long-Term

Why Kyra?

Founded in 1997, Kyra Solutions is a national leader of transportation technology and regulatory solutions in government. We specialize in the art and science of digital transformation in government. Our commitment to providing the highest level of service and tailored solutions has supported our consistent double-digit growth for over a decade. We are headquartered in the greater Tampa Bay area with other offices across Florida and an innovation center in Silicon Valley, CA.

Because of our dedication to our employees, we have won one of the Best Companies to Work for in Florida 2 years in a row by Florida Trend magazine. Kyra has won other numerous awards including the coveted INC magazine s one of America s Fastest Growing Companies several years in a row. Kyra s commitment to our employees, to best practices in project management and business analysis, and to solution development has led to our achievement in becoming the first Project Management Institute certified company in Florida. Our proven successful track record has resulted in several prestigious awards including the State of Florida's Diversity Business of the Year Award. We are proud to be a sponsor for the TaxWatch Productivity Awards and partner to Florida TaxWatch. for more information.

Background & References

Verifiable professional references will be required along with the resume; however, references will be checked/contacted after the interview and before the project starts. Level two background check will be done on the selected candidate for employment, criminal (State & Federal), education, and others as mandated by the client. Please make sure your resume and all other information provided are accurate. Any misrepresentation will mean permanent disqualification by the client. Equal employment opportunity employer.