Overview
On Site
Full Time
Skills
Remote Support
IT Service Management
Mainframe
Application Development
Recovery
Network
Telecommunications
Technical Support
Database
Management
Training
Software Packaging
Printers
Operating Systems
Computer Hardware
Software Troubleshooting
Collaboration
LAN
Evaluation
Network+
Customer Engagement
SSCP
Cisco Certifications
DoD
Information Architecture
Information Assurance
Impact Analysis
Security Clearance
Preventive Maintenance
Performance Management
Project Management
SAP BASIS
Microsoft Windows
ServiceNow
Issue Tracking
Help Desk
Information Technology
Systems Engineering
FOCUS
Job Details
Job ID: 2508353
Location: NASHVILLE, TN, US
Date Posted: 2025-08-11
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Desktop Support in Nashville, TN to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
Job Description:
Qualifications
Required Education:
Required Certifications:
Required Clearance:
Required Experience:
Location: NASHVILLE, TN, US
Date Posted: 2025-08-11
Category: Information Technology
Subcategory: Technical Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: Interim Secret
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is seeking a Desktop Support in Nashville, TN to support the US Army Corps of Engineers (USACE) Revolutionary IT Services (RITS) to provide second-tier support to end-users for PC, server, mainframe applications, and hardware and interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem. Handle escalated tickets from first-tier help desk support.
Job Description:
- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records
- May route calls to product line specialists, application, or system support specialists
- Maintains and updates records and tracking databases
- Alerts management to recurring problems and patterns of problems
- Perform technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages
- Install and test personal computers, printers, and other peripherals
- Configure operating system, load shrink-wrap programs and other application software programs
- Troubleshoot printer, computer, and peripheral incidents
- Perform hardware and software diagnostics, coordinate needed repairs, resolve computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software
- Simulates or recreates user problems to resolve operating difficulties and recommends systems modifications to reduce user problems
Qualifications
Required Education:
- Associates and three (3) years or more of related experience; two (2) additional years of experience accepted in lieu of degree
Required Certifications:
- Current DoD 8570 IA Baseline Certification, IAT Level I (examples: A+ CE, Network+ CE, SSCP, CCNA-Security certifications)
- Must obtain appropriate DoD 8570 IA Computing Environment Certification within 6 months of employment
Required Clearance:
- Must be able to obtain an Interim Secret Clearance in order to begin employment; must be able to obtain a Secret Security Clearance in order to maintain employment
Required Experience:
- Must have valid driver's license
- Normal work hours are Monday through Friday; 8 hour shift between 7AM and 5PM local time. After hours support may be required on an infrequent basis
- Experience supporting Windows 10, and MS Office 2013
- Experience using Service Now or a similar ticketing system
- Experience in Tier II helpdesk environment
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.