Overview
$$Negotiable
Full Time
Skills
Healthcare
HIPPA
EHR
Job Details
Production Support Engineer(Healthcare)
Fulltime
Remote
Key Responsibilities:
- Provide tier 2/3 support for clinical applications including EHRs, lab systems, and diagnostic tools.
- Serve as the primary liaison between IT and clinical teams, ensuring technology aligns with clinical workflows.
- Troubleshoot and resolve application issues, escalating to vendors or internal teams as needed.
- Support and maintain Athena Health EHR, including user access, configuration, and updates.
- Assist with the integration and support of lab and diagnostic equipment with clinical systems.
- Manage and support iPad deployments and mobile device management (MDM) for clinical use.
- Document issues, resolutions, and standard operating procedures (SOPs).
- Participate in application testing, upgrades, and implementation projects.
- Provide training and guidance to clinical users on application functionality and best practices.
- Collaborate with vendors and internal stakeholders to ensure system reliability and performance.
What You ll Need to Make Your Impact
- Bachelor s degree in Information Technology, Health Informatics, or related field (or equivalent experience).
- 8+ years of experience in a healthcare IT support role.
- Hands-on experience with Athena Health or other EHR systems.
- Familiarity with lab and diagnostic equipment integration and support.
- Experience supporting iOS devices (especially iPads) in a clinical setting.
- Strong understanding of clinical workflows and the ability to communicate effectively with healthcare professionals.
- Excellent troubleshooting, documentation, and communication skills.
Preferred Qualifications:
- Experience with HL7, FHIR, or other healthcare interoperability standards.
- Familiarity with HIPAA and healthcare compliance requirements.
- ITIL or other relevant certifications.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.