ServiceNow Architect / only on w2 contract

  • New York, NY
  • Posted 1 day ago | Updated 1 day ago

Overview

On Site
$40 - $60
Contract - W2

Skills

ServiceNow Architect

Job Details

Job Title: ServiceNow Architect

Job Summary

The ServiceNow Architect will be responsible for designing, implementing, and optimizing ServiceNow solutions to meet business needs. This role requires deep technical expertise in the ServiceNow platform, strategic thinking, and the ability to lead cross-functional teams to deliver scalable and innovative solutions. The architect will collaborate with stakeholders to translate business requirements into technical designs while ensuring alignment with best practices and industry standards.

Key Responsibilities

  1. Solution Design & Strategy

    • Lead the design and architecture of ServiceNow solutions across IT Service Management (ITSM), IT Operations Management (ITOM), Customer Service Management (CSM), HR Service Delivery (HRSD), and other modules.

    • Define technical standards, governance, and best practices for ServiceNow implementations.

    • Create scalable, high-performance solutions leveraging ServiceNow capabilities.

  2. Implementation & Development

    • Oversee end-to-end development, including workflows, integrations (REST/SOAP APIs, MID Server), UI customization, and automation.

    • Ensure solutions adhere to security, compliance, and performance standards.

    • Mentor developers and administrators on coding standards and platform best practices.

  3. Stakeholder Collaboration

    • Work with business leaders, IT teams, and vendors to gather requirements and align solutions with organizational goals.

    • Present architecture proposals and demos to executive stakeholders.

  4. Platform Optimization

    • Conduct platform health assessments, performance tuning, and upgrade planning.

    • Identify opportunities for process automation and AI/ML integration (e.g., Predictive Intelligence, Virtual Agent).

  5. Integration & Innovation

    • Design integrations with third-party tools (e.g., Azure, AWS, SAP, Workday).

    • Explore emerging ServiceNow capabilities (e.g., Now Assist, AI Search, Mobile App Engine).

Qualifications & Skills

Education:

  • Bachelor s degree in Computer Science, Information Technology, or related field.

  • ServiceNow Certified System Administrator (CSA) and Certified Application Developer (CAD) required.

  • ServiceNow Certified Implementation Specialist (CIS) or Certified Master Architect (CMA) preferred.

Experience:

  • 8+ years in ServiceNow development/administration, with 3+ years in an architectural role.

  • Hands-on experience with ITSM, ITOM, CSM, HRSD, SPM, or GRC/IRM.

  • Proficiency in JavaScript, Glide, Angular, and ServiceNow scripting (Business Rules, Client Scripts).

  • Strong knowledge of integration methods (REST, SOAP, LDAP, SSO).

Soft Skills:

  • Excellent communication and leadership abilities.

  • Problem-solving mindset with a focus on delivering business value.

  • Ability to manage multiple projects in Agile/Scrum environments.

Preferred Certifications

  • ServiceNow Certified Technical Architect (CTA)

  • ITIL v3/v4 Foundation or higher

  • Cloud certifications (AWS/Azure)

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.