IT Operations Support Specialist

Overview

Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 12 Month(s)

Skills

Desktop Support
Help Desk Support
Customer Support
Customer Service
ticket support
Operations Analysis
IBM
Windows 10
Microsoft Office 365
Mainframe (application)

Job Details

Job Title: Client Technologies Specialist (Night Shift, Hybrid)

Work Arrangement: Hybrid. Onsite twice a month (every other Wednesday). Work schedule is Sundays through Thursdays from 11:30pm to 8:00am.

Duration: 1 year

Client: State of Maine

Top 3 Skills:

  • Desktop Support
  • Help Desk Support
  • Customer Support

Job Description:

Primary Responsibilities:

  • 50% Customer Service:
    • Provide phone and ticket support
    • Act as an extension of the Service Desk to assist with after-hours calls
    • Log all calls into the Assyst internet-based tracking system
  • 40% Monitoring & System Support:
    • Use monitoring tools to observe the state network and applications for job completion and errors
    • Report issues in accordance with standard operating procedures (SOPs)
    • Identify and differentiate between critical and non-critical jobs; notify programmers as needed
    • Monitor RFCs (pending, ongoing, and completed) to stay informed of changes
  • 10% Operations Analysis:
    • Analyze system operations and arrange components in logical sequences

Additional Responsibilities:

  • Remote into systems to assist with issue resolution
  • Report hardware issues (primarily I/O errors on tape drives) into the tracking system and paper logbook
  • Check condition codes on IBM system jobs to ensure successful execution; report failures to the IBM System Analyst

Required Skills & Abilities:

  • Strong verbal and written communication skills
  • Ability to follow both written and oral instructions
  • Ability to lift up to 35 lbs

Technical Skills:

Operating Systems:

  • Windows 10 Intermediate
  • Microsoft Office 365 Beginner

Hardware:

  • PC/Laptop Intermediate

Preferred:

  • Mainframe (application) Beginner
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About tCognition, Inc