Overview
On Site
Full Time
Skills
Product Support
Testing
Database
Microsoft Windows
Computer Hardware
Innovation
Collaboration
Teamwork
Electrical Engineering
FOCUS
Customer Service
SCADA
Communication
Modbus
Computer Literacy
Microsoft Office
Job Details
As a Product Support Engineer, you will provide solutions to a wide range of technical challenges with hardware and software products in NovaTech's Bitronics Power Meter and Orion Substation Automation platforms to a technical customer base.
This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.
What you will do:
This position will also involve some work in testing software/hardware updates, generating short technical notes, and becoming a subject matter expert where appropriate.
What you will do:
- Respond to calls and email inquiries multiple times a day.
- Act as a customer advocate in resolving issues, leading customers through an occasionally lengthy process to resolution.
- Set up hardware and software to replicate customer's issues.
- Interact with programmers and engineers to obtain appropriate information for customers to resolve issues.
- Enter information into the support database.
- Using Windows-based tools to perform application-level tests on Bitronics and Orion software or hardware updates and additions as needed.
- Represent NovaTech Automation values - Service, Innovation, Integrity & Teamwork.
- Bachelor's degree in electrical engineering plus 5 years related experience or equivalent combination of education and experience.
- Strong communication skills with a focus on providing best-in-class customer service.
- Experience in the electric utility industry is helpful, especially as relates to three-phase power.
- Experience in SCADA and communication protocols (IEC61850, DNP3, Modbus) is a plus.
- Knowledge of electric power and power meters is a plus.
- Computer literacy and proficiency with Microsoft Office tools.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.