Contact Center Omnichannel specialist with MS Teams for a global telecom firm

  • Edison, NJ
  • Posted 38 days ago | Updated 17 hours ago

Overview

Hybrid
$100,000 - $130,000
Full Time
No Travel Required

Skills

Contact Center
VoIP
MS Teams
CCaaS
Azure
AWS
SIP
PBX
Web Chat
SaaS
API

Job Details

A global audio/video firm is looking for a Contact Center specialist with strong VoIP and MS Teams proficiencies. You will work on our CCaaS product.

You should be an expert in working with Contact Center environments, having a background in Contact Center as a Service. Strong cloud skills are also essential, with Azure and AWS. Our product integrates directly with MS Teams, so Teams skills are also fundamental for this role. You should have extensive experience with VoIP, SIP, PBX, Web Chat, and general telecom. You should be coming out of a SaaS environment too.

You will build and work on an omnichannel contact center. You will provide API and database integrations, work with voice networking, and interact with clients.

We offer full benefits, ability to work with top industry talent, industry leader status, and exposure to our AI products.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.