Overview
On Site
USD 26.00 - 28.00 per hour
Full Time
Skills
Remote Support
Service Desk
Computer Hardware
Network
Set-top Box
Microsoft Outlook
Information Engineering
Internet Explorer
Adobe Acrobat
Legal Research
Educate
Technical Support
Knowledge Base
Remote Access
Citrix
Virtual Private Network
Recovery
Writing
Mathematics
Microsoft Windows
iManage
Smartphones
Tablet
Laptop
Attention To Detail
Analytical Skill
Problem Solving
Conflict Resolution
Customer Service
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
The Service Desk Analyst is responsible for providing telephone support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment.
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Apply expert knowledge of "STB applications", such as MS Windows 10/11, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
Educate users and team members on software and support issues
Communicate clear, concise, step-by-step procedures to users
Escalate Firm-wide system problems according to Department guidelines
Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
Prioritize issues based on urgency and according to Department guidelines
Follow up with users to ensure issues have been satisfactorily resolved
Document troubleshooting steps to share with User Support and others as appropriate
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Troubleshoot with vendor support to resolve technical issues
Understand all methods of accessing the Firm's systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
Configure, test, troubleshoot smartphones and other devices for domestic and international use ensuring that secured and adequate connectivity is available at the traveler's destination
Assist with laptop imaging and configuration, wipe devices according to Department guidelines and restore laptop to original configuration upon return
Troubleshoot and resolve basic telephone equipment problems
Perform other duties as assigned
EDUCATION
REQUIRED
High School diploma or GED equivalent required
PREFERRED
TECHNICAL SKILL COURSEWORK PREFERRED
SKILLS AND EXPERIENCE
REQUIRED
2 to 4 years of relevant experience required
Ability to present information effectively verbally and in writing
Ability to communicate step-by-step procedures to users in a clear and concise manner
Basic math skills: addition, subtraction, multiplication, division
Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
Strong attention to detail, analytical and problem solving skills
Strong customer service skills
Ability to master functionality of new Firm applications quickly and effectively
Pay and Benefits
The pay range for this position is $26.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
The Service Desk Analyst is responsible for providing telephone support for Firm applications, PCs, laptops, tablets, smartphones and telephone equipment.
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
Apply expert knowledge of "STB applications", such as MS Windows 10/11, Outlook, MS Office, Worksite, Diaries, IE, Citrix, Acrobat, STBWeb and legal research tools to troubleshoot and resolve problems
Educate users and team members on software and support issues
Communicate clear, concise, step-by-step procedures to users
Escalate Firm-wide system problems according to Department guidelines
Create a call tracking ticket for every issue handled, including all relevant information in a concise manner when escalating user problems to 3rd level support
Prioritize issues based on urgency and according to Department guidelines
Follow up with users to ensure issues have been satisfactorily resolved
Document troubleshooting steps to share with User Support and others as appropriate
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Troubleshoot with vendor support to resolve technical issues
Understand all methods of accessing the Firm's systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
Configure, test, troubleshoot smartphones and other devices for domestic and international use ensuring that secured and adequate connectivity is available at the traveler's destination
Assist with laptop imaging and configuration, wipe devices according to Department guidelines and restore laptop to original configuration upon return
Troubleshoot and resolve basic telephone equipment problems
Perform other duties as assigned
EDUCATION
REQUIRED
High School diploma or GED equivalent required
PREFERRED
TECHNICAL SKILL COURSEWORK PREFERRED
SKILLS AND EXPERIENCE
REQUIRED
2 to 4 years of relevant experience required
Ability to present information effectively verbally and in writing
Ability to communicate step-by-step procedures to users in a clear and concise manner
Basic math skills: addition, subtraction, multiplication, division
Working knowledge of Windows 10, iManage, MS Office, document comparison software (i.e. ChangePro), Diaries System, SharePoint, telephone support, smartphones, tablets and laptops
Ability to effectively prioritize and plan work to meet deadlines in high pressure environment
Strong attention to detail, analytical and problem solving skills
Strong customer service skills
Ability to master functionality of new Firm applications quickly and effectively
Pay and Benefits
The pay range for this position is $26.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Nov 1, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.