Overview
Skills
Job Details
Position : IT Service Delivery Lead
Location: Vernon \ Los Angeles, CA (Hybrid Remote)/ MUST BE LOCAL!!!!
Type: 12 Month Contract (Can Be Extended)/Contract To Hire possible
Rate: $67/hr W2
Interview Details: 2-3 Zoom Video Interviews / Might be asked to go onsite in Vernon
Must Have:
- LinkedIn with a picture
- 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
- Deep expertise in Salesforce, CPQ, && Infor Syteline/Epicor, with demonstrated success optimizing end-to-end business processes.
- Proven experience leading global delivery teams, including offshore resources.
Overview
We are seeking a highly experienced IT Service Delivery Lead to oversee && optimize our Quote-to-Cash (Q2C) technology ecosystem. This role is responsible for aligning Salesforce Sales Cloud, CPQ/RCA, Salesforce Service Cloud && hybrid ERP systems && business objectives to enable efficient, scalable, && high-quality operations.
The ideal candidate combines strategic vision & & hands-on leadership, bringing deep expertise in Q2C processes, global team management, && platform consolidation particularly in post-acquisition environments.
Key Responsibilities
- Serve as the primary IT leader for the Quote-to-Cash domain, ensuring alignment of technology solutions && business goals.
- Partner with Sales, Finance, Operations, and other stakeholders to identify && implement process and system improvements.
- Manage a blended team of onshore && offshore IT resources to deliver enhancements, integrations, && support services on time && within quality standards.
- Define && drive the platform strategy && roadmap for Salesforce, CPQ, && ERP systems, focusing on simplification, scalability, and superior user experience. (Experience with Infor Syteline preferred.)
- Lead platform rationalization && integration initiatives, particularly in the context of mergers and acquisitions.
- Establish && uphold service delivery standards, SLAs, && best practices across platforms and teams.
- Collaborate with enterprise architecture, cybersecurity, && infrastructure teams to ensure compliance, resilience, && alignment with enterprise standards.
- Act as an escalation point for critical incidents, driving problem resolution and continuous improvement in system reliability && user satisfaction.
- 15+ years of progressive IT experience, including 10+ years in the Quote-to-Cash domain.
- Deep expertise in Salesforce, CPQ, && Infor Syteline/Epicor, with demonstrated success optimizing end-to-end business processes.
- Proven experience leading global delivery teams, including offshore resources.
- Demonstrated success in managing platform consolidation && integration initiatives in complex, post-acquisition environments.
- Exceptional stakeholder management skills, with the ability to influence && collaborate across business and IT functions.
- Strong leadership, communication, && analytical problem-solving capabilities.
- Bachelor s degree in information systems, Computer Science, or related discipline (or equivalent experience).
- Experience with Agile methodologies && delivery models.
- Exposure to other enterprise SaaS applications && as JIRA, Power BI, or PLM.
- Relevant certifications in Salesforce, Syteline, Epicor, && NetSuite.