Windows Support Engineer

Overview

Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 8 Year(s)
No Travel Required

Skills

Active Directory
Amazon Web Services
Bash
BIOS
CPU
FOCUS
VMware
Windows PowerShell
TCP/IP
Python
Network Protocols
Operating Systems
Google Cloud Platform
HTTPS
HTTP
Google Cloud
Microsoft Azure
Microsoft Windows
Microsoft Windows Administration
Network
DHCP
DNS

Job Details

Job Title: IT - Systems Engineer III

Location work will be performed: NCO031 - Raleigh - Remote
2 Positions & 5 resumes is the limit
Job Description: Windows Support Engineer (Focus on Endpoint Analytics)
The Endpoint Systems Platform Configuration office requires skilled Windows 10 / 11 Support Engineers. The primary responsibility is to provide support for all Windows 10 / 11 - related issues, primarily researching endpoint analytics and investigating items that impact Windows 10 / 11 performance and end user experience.
Job Description: Windows 10 / 11 Support Engineer
  • Ability to evaluate endpoint analytical data and windows event/log data to identify areas of concern with workstation performance or issues driving incidents.
  • Investigate and identify root cause and remediation for identified Windows 10 / 11-related issues, including but not limited to:
  1. Operating system issues
  2. Software installation and configuration
  3. Network connectivity issues.
  4. Conflicting third-party applications
  • Monitor system performance and identify areas for improvement.
  • Work with other IT teams to troubleshoot and resolve complex technical issues.
Required skills:
  • In-depth knowledge of Windows 10 / 11 operating system, including its features, architecture, and functionalities
  • Ability to install and configure Windows 10 / 11 operating system on multiple platforms, including laptops, desktops, and servers
  • Understanding of Windows updates, service packs, and patches, and experience with the installation and troubleshooting of these updates
  • Ability to troubleshoot and resolve hardware and software issues related to Windows 10 / 11 operating system
  • Knowledge of network protocols and security protocols, such as TCP/IP, DNS, DHCP, and VPN
  • Knowledge of Active Directory services, Group Policy, and domain configuration
  • Experience with PowerShell scripting and command-line interfaces to automate tasks and streamline processes
  • Knowledge of WMI Windows Management Instrumentation
  • Basic Knowledge of virtualization technologies, such as Hyper-V and VMware, and the ability to install and configure virtual machines on Windows 10 / 11 operating system
  • Excellent problem-solving skills and the ability to design, plan, and implement solutions to complex issues
  • Good communication skills and the ability to work well in a team environment while demonstrating personal initiative and the ability to work independently.
Desired skills:
  • In-depth knowledge of computer architecture, computer hardware components, and working knowledge of firmware, BIOS, and device drivers, as well as their optimization.
  • Understanding of Operating Systems principles including memory management, process management, threading, CPU scheduling, and security.
  • Proficiency with performance monitoring and profiling tools such as Microsoft Windows Performance Toolkit, ProcDump/ProcMon, PerfMon, Fiddler, Sysinternals, WinDBG, and Wireshark.
  • Ability to benchmark computer equipment and analyze results, comparing them against industry standards and optimizing accordingly.
  • Proficiency with scripting languages such as Python, PowerShell, Bash, or similar automation tools to create automated performance-monitoring tools.
  • In-depth knowledge of networking protocols, such as TCP/IP, DHCP, DNS, OSI model, and web-related protocols such as HTTP and HTTPS.
  • Basic Knowledge of cloud-based infrastructures, such as Azure, AWS, or Google Cloud.
  • Good troubleshooting and problem-solving skills are necessary, including the ability to diagnose issues across multiple domains, such as software, hardware, firmware, network to resolve local or remote performance problems.
  • A deep understanding of how applications work on top of operating system internals. This includes a strong knowledge of how applications interact with file systems, the registry, network stacks, and system memory
  • Knowledge of security concepts and an understanding of how operating system hardening impacts system performance and how to optimize system security without impacting performance.
  • Familiarity with encryption implementation and impact, such as SecureDoc or BitLocker.
  • Understanding of impact and compatibility of external docks and input devices, and how they may affect performance or stability.
Required Experience Level:
  • A minimum of 8-12 years relevant experience.
Educational Requirements:
  • A degree from an accredited College/University in the applicable field of services is preferred.
  • NOTE: Four (4) years additional relevant experience in lieu of a degree.
Additional Provisions
  • Pass both a client mandated clearance process to include drug screening, criminal history check and credit check.
  • Once candidate s resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process.
  • If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance.
  • Candidate must have lived in the United States for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) All overtime must be pre-approved in writing by the client manager or his/her designated representative.
  • Agency will not be reimbursed for overtime charges without previous written authorization. Authorized overtime will be reimbursed at straight time
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.