Deskside Technician I

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Provide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the NetworkProvide hardware/software support services to onsite client including break/fixImplement virus detection and eradication proceduresDiagnose end-user system failures and implement repair solutionsDiagnose printer and other peripheral devise failures and implement repair solutionsTroubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed?1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10Experience troubleshooting and replacing hardware on Lenovo PCsExperience using Active DirectoryExperience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 clientExperience troubleshooting wireless connectivity issuesQuality Customer Service skillsVPN experience.Experience with basic hardware printer supportExperience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP





Developed specialized skill or is multi skilled through formal training and considerable work experience. Works on

assignments that are complex in nature and recognizes the need for occasional deviation from the accepted practice.

Attendance and schedule adherence are requirements of this position.

Providing hardware/software support services to onsite client including helping with Data transfers.

Implementing virus detection and eradication procedures.

Providing installation and upgrading services of hardware and software.

High school diploma or equivalent required. Typically requires a minimum of 1 - 3 years of related experience.





Knowledge of multiple manufacturers and operating systems.

Excellent troubleshooting capability.

Ability to work in a team environment as well as independently.

Ability to communicate technical information -technical audiences.

Excellent verbal and written communication skills.

Ability to complete assignments with no supervision.

Ability to search internally/externally for support information.

Customer-oriented attitude.

Valid driver's license and proof of auto insurance, if travel is required.

Attendance and schedule adherence are requirements of this position.

This position includes continuous walking, bending and lifting equipment sometimes up t50 pounds and

engaging in labor related duties of connecting computer equipment.

Knows and applies fundamental concepts, practices and procedures of particular field of specialization.Any other duties as assigned.

What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we're different Brazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making. #LI-BH1 #LI-ONSITE