Salesforce Business Analyst

Key Responsibilities:

• Lead, mentor, and develop a team of Salesforce Business Analysts, fostering a culture of continuous improvement and customer focus.

• Oversee the end-to-end requirements lifecycle, including gathering, analysis, documentation, and validation for Salesforce projects and enhancements.

• Act as a product owner for Salesforce initiatives, collaborating with stakeholders to define product vision, roadmap, and success metrics.

• Leverage advanced SQL skills to analyze data, generate insights, and support data-driven decision-making.

• Apply strong analytical skills to evaluate business processes, identify improvement opportunities, and design scalable Salesforce solutions.

• Champion user experience (UI/UX) best practices, ensuring solutions are intuitive, efficient, and aligned with user needs.

• Facilitate workshops, requirements sessions, and user acceptance testing (UAT) with business users and technical teams.

• Collaborate with Salesforce administrators, developers, and third-party vendors to deliver high-quality solutions on time and within scope.

• Develop and maintain comprehensive documentation, including process flows, user stories, wireframes, and training materials.

• Monitor Salesforce platform usage, adoption, and customer satisfaction, recommending enhancements to drive engagement and ROI.

• Stay current with Salesforce releases, features, and industry trends, ensuring the team s skills and solutions remain up-to-date.

• Ensure compliance with data governance, security, and privacy policies.

Qualifications:

• Bachelor s degree in Business, Information Systems, Computer Science, or related field (Master s preferred).

• 5+ years of experience as a Salesforce Business Analyst, with at least 2 years in a leadership or management role.

• Demonstrated experience in product management, including defining product vision, roadmaps, and KPIs.

• Advanced SQL skills with proven ability to extract, analyze, and interpret complex data sets.

• Strong analytical and problem-solving skills, with a focus on delivering actionable insights.

• Experience designing and optimizing UI/UX for business applications, preferably within Salesforce.

• Salesforce certifications (e.g., Salesforce Administrator, Business Analyst, or Consultant) strongly preferred.

• Proven experience with Salesforce Sales Cloud, Service Cloud, and/or other Salesforce products.

• Excellent leadership, communication, and stakeholder management skills.

• Experience with Agile/Scrum methodologies is a plus.

• Ability to manage multiple projects and priorities in a fast-paced environment.

Preferred Skills:

• Experience in [industry, e.g., insurance, financial services, healthcare, etc.]

• Familiarity with Salesforce integration tools and AppExchange solutions.

• Change management and training experience.

• Experience with wireframing/prototyping tools (e.g., Figma, Sketch, Balsamiq).