Technical Architect (Cisco Telephony)

Is your career as a consultant ready to be super-charged? At Innovien Solutions, we re in the business of placing technology consultants who out-work, out-think and over-deliver. If you re ready to work with the best clients in the industry, we re ready to match you with the top people in the business.

As an Innovien Solutions consultant, you'll help businesses solve the most pressing technology challenges of today. We're looking for consultants with capability and character... people with the drive, desire and determination to dream big, but do bigger. You'll like working with us because we'll go to bat for you, working tirelessly on your behalf. Best of all, we only work with the highest quality clients to ensure your experience is nothing short of top-notch.

One of our Top IT Partner & Global Leader in science, technology, and engineering is looking for a Technical Architect with expertise in Cisco Telephony to join their team in Greenbelt, MD (various other locations available!). This resource will support a large new program for NASA. The Voice Services Networking team is preparing for a large transition for approx. 50,000 end users moving from Cisco Telephony to Microsoft Telephony (MS Teams Phone) to provide more efficient solutions including Enhanced 911 compliance for their customers. Must be local to Greenbelt, MD & willing to work onsite 3-4x/week. Apply today to connect with our team for more details!

REQUIREMENTS:

• 10+ years of experience in Cisco telephony, VoIP, and unified communications engineering Jabber, Call Manager (CUCM), Communications Manager (CME), Unity Connection (CUC)
• Experience supporting migration/transition from Cisco to Microsoft telephony (Microsoft Teams Phone) solutions
• Expert level knowledge in telephony protocols including SIP, T1, PRI
• Excellent communication & collaboration skills ability to work with customers directly and engineering teams to support migration planning efforts
• Must be able to obtain Public Trust Clearance (federal background check w/ fingerprinting) active Public Trust or higher Security clearance preferred

PREFERRED SKILLS:

• Experience implementing measures to ensure E911 compliance (Enhanced 911 provides emergency services with accurate location details)
• Hands on SecureLogix experience for Voice Network Security
• Strong background supporting Government/Federal agencies in compliance-driven environments

RESPONSIBILITIES:

• Lead and support the migration of ~50,000 users from Cisco Telephony (CUCM, CME, Jabber, Unity Connection) to Microsoft Teams Phone, ensuring minimal disruption and E911 compliance.
• Collaborate with customers, supporting technical teams, and cross-functional engineering teams to plan, test, and implement telephony transition strategies.
• Troubleshoot, monitor, and maintain Cisco telephony systems, including interpreting CUCM logs, call detail records (CDRs), and diagnosing SIP, T1, and PRI issues.
• Implement and support voice network security solutions to protect enterprise telephony systems from fraud and unauthorized access.
• Provide ongoing operational support post-migration, including endpoint provisioning, call routing, voicemail integration, and continuous system optimization.