Integration Reliability Technician I (Remote)

Arthrex, Inc. is a global medical device company and a leader in new product development and medical education. We are a privately held company that strives to accomplish our corporate mission of Helping Surgeons Treat Their Patients Better . We are committed to delivering uncompromising quality to the health care professionals who use our products, and ultimately, the millions of patients whose lives we impact.

Arthrex Benefits

Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)

Please note, most benefits are for regular, full time employees.

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.


Arthrex, Inc. is a global medical device company and a leader in new product development and medical education in orthopedics. Arthrex is actively searching for an Integration Reliability Technician I (Remote) to provide remote technical support for Synergy Matrix and Synergy.Net product lines for Arthrex integration customers Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better .


Essential Duties and Responsibilities:
* Deliver world-class escalated phone support to Arthrex sales agency representatives and medical facility employees.
* Achieve established goals typical for contact center transactional work, including ticket SLAs, ticket, and call quality.
* Serve as a technical subject matter expert on operating, maintaining, managing, and upgrading hardware/software.
* Provide advanced-level Local Area Network (LAN), Virtual Local Area Network (VLAN), and networking support to customers, agency representatives and team members.
* Responsible for assisting with Domain Name System (DNS), subnets, Dynamic Host Configuration Protocol (DHCP), firewalls, switch configuration, and default gateways in the development lab, hospital sites, and remote access.
* Provides escalated assistance with hardware testing validation and troubleshooting. This includes routers, network switches, encoders, decoders, and PC s.
* Provides technical expertise for Windows server administration.
* Review network utilization statistics to verify that Arthrex solutions are properly utilized and support SLAs are met or exceeded.
* Remotely support multiple software and/or hardware installation locations worldwide
* May be responsible for onsite support of Synergy Matrix and Synergy.Net product lines at Arthrex corporate locations and other supported sites.
* May be required to work after hours or work a rotational On-Call schedule, including weekends, for critical issues and coverage as necessary.
* Maintain accurate, updated documentation while performing essential job duties.
* Demonstrate ability to communicate clearly with coworkers and customers (verbally and in writing).
* Domestic travel may be required; up to 10%

Additional Duties & Responsibilities:
Provide technical support for Synergy Matrix and Synergy.Net product lines by remotely supporting pre-stage setup, testing, troubleshooting, and solving issues for Arthrex integration customers.


Knowledge/Skills:
* Understanding of IT protocols and security
* Skilled in working with different functions and effectively coordinating their activities to achieve desired results
* Excellent listening skills, including the ability to identify and isolate customers concerns or objections, and excellent written and oral communication skills
* Hardware setup, testing, troubleshooting, and validation
* Ability to quickly learn and master new software programs


Education Required:
* High school diploma or equivalent required
* Bachelor s Degree or equivalent work experience preferred, preferably in Computer Science or related field.
* Certifications are preferred (examples: CCNA, CCNP, JNCP, MCSE, RHCA.)


Experience:
* Two years of experience in hardware support preferred.
* Two years of experience working in a remote troubleshooting environment is required
* Two years of experience working with complex networking and server administration preferred


Language and Communication Skills:
Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to customers, other team members and management. Ability to write and record data and information as required by procedures.


Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds.






Arthrex Benefits
* Medical, Dental and Vision Insurance
* Company-Provided Life Insurance
* Voluntary Life Insurance
* Flexible Spending Account (FSA)
* Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
* Matching 401(k) Retirement Plan
* Annual Bonus
* Wellness Incentive Program
* Gym Reimbursement Program
* Tuition Reimbursement Program
* Trip of a Lifetime
* Paid Parental Leave
* Paid Time Off
* Volunteer PTO
* Employee Assistance Provider (EAP)



All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.