UX Content Designer (B2C)

Job#: 2059738

Job Description:

Job Title: UX Content Designer

Location: Remote

Duration: 6 months (Contract-to-Hire)

Team: Consumer Team

Experience Level: Mid-Level (3-5 years)

Education: Bachelors degree

Job Description:

We are looking for a talented Content Designer to join our team. The ideal candidate will collaborate closely with designers to create customer-focused content that leads the design process. You will work on a variety of projects, including member-facing portals and payment systems.

Responsibilities:

• Collaborate with product designers, managers, researchers, and developers to create user-centric copy.
• Write and optimize microcopy, instructional text, and other UX elements.
• Develop and execute content strategies for public websites and customer portals.
• Support content style guides and best practices for consistent messaging.
• Participate in user research and leverage data-driven insights to enhance content.
• Ensure regulatory compliance and industry standards for content.
• Adapt to changing project timelines and requirements.
• Develop and document content and information architecture for smooth user flows.

Projects:

• Member-facing portal
• Payment systems (one-time payment flow, payment hub enhancements)
• Claims experience redesign
• Contact preference experience
• Find care experience

Technical Skills:

• Proficiency in Figma
• Strong writing skills in Word
• Familiarity with Microsoft 365, Jira, and other design tools
• Basic understanding of HTML/CSS is a plus

Portfolio:

• Must showcase a personal website reflecting your personality.
• Emphasis on accessibility and clear content hierarchy.

Interview Process:

• Initial phone screen
• Panel interview with 4 team members

Start Date: ASAP

Application Process:

• Submit your resume and portfolio for review.
• Feedback will be provided after resume review.

Additional Information:

• Intent to convert to a permanent position after 6 months.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Apex team member can provide.