Overview
Skills
Job Details
Systems and Support Engineer
About the Team:
We are looking for dedicated individuals, excited to be a part of our culture! Donor Network of Arizona's mission is to make the most of life through the gift of organ and tissue donation. We challenge ourselves and others every day to realize Arizona's potential to save and improve lives. Every employee at Donor Network of Arizona is responsible for embracing the organizational culture by upholding the Donor Network of Arizona's core values of Positive Energy, Passion and Eagerness.
We Offer:
- Competitive Salary Range: $76,160 - $95,200
- Organizational Incentive Program Annually, up to 10% (7% at target)*
- Very generous health benefits, including medical, dental and vision
- Free telemedicine for entire household
- Health Savings Account
- Retirement savings plan with company matching program and 8% employer contribution opportunity
- SmartDollar financial wellness program
- Free employee assistance program
- Life insurance and disability insurance paid by the employer
- Award-winning employee wellness program
- Generous paid time off (PTO) policy including 10 paid holidays
- Tuition assistance program
- Culture of community and work-life balance
- Onsite gym and walking paths
Amazing culture:
- Awarded Top Companies to Work for in Arizona for 2022 & 2023
- Staff-run committees and clubs promote open communication, diversity, community involvement, and socialization opportunities
- Family-friendly activities on site for all employees
Position Overview:
The Systems and Support Engineer (SSE) is responsible in part for ensuring that applications run optimally, and in collaboration with entire IT Team plans and executes upgrades and provides administrative services. This position requires the ability to work as a team, review documentation and come to conclusions that will lead to the successful implementation and continued production support of various applications.
The SSE has foundational responsibility for being the resource backup to the Senior Infrastructure Engineer. In addition, this role focuses on application engineering, especially as it relates to the creation, management and patching of applications which make up the DNA desktop images, both laptop and virtual desktop (Vdi). In addition, the SSE helps to manage end user support needs across the entire organization.
The SSE position also works with other IT staff members to complete special projects, including coordinating upgrades and technology roll outs. He or she is part of the team that evaluates new technologies and provides input into purchases. This position will provide input into IT departmental standards.
This position is involved with the management of the network and servers and will be required to monitor specific aspects of each. This position supports users and equipment in multiple locations and may require travel and/or work outside of standard business hours.
Essential Functions:
End User IT Support
Able to work non-standard hours in order to support a 24 x 7 x 365 organization, including after hour's emergency calls and on-site emergency support.
Participate in IT upgrades and new technology roll outs, including working with users for a smooth transition.
Works as integral member of the Helpdesk to provide technical and functional support to staff for all IT related needs
Able to learn new technologies and systems to keep pace with an ever changing industry
Travel to off-site locations in order to support organization staff
Troubleshoot problems and questions encountered by staff members.
Server Management
Support servers within the DNA environment, including physical and virtual servers.
Monitor server performance and work with other IT Staff to resolve issues.
Review, plan and implement plans for server end of life.
Ensure high availability of server environment.
Application Management
Is the primary DNA resource for all application packaging, patching, scripting and automation activities related to the creation and management of desktop and virtual (Vdi) workstation images. This includes operational understanding of each application, configuration management, DLL conflict resolution, deployment sequencing, deployment group creation and management, deployment testing, Q/A testing and application performance optimization.
Maintain and implement industry best practices related to application deployment.
Proactively engage with Senior Infrastructure Engineer to develop and maintain a working knowledge of all DNA technology engineering operational tasks and processes.
Management of Microsoft stack technologies including Active Directory, DNS, NTP, Group Policy, IIS, PowerShell and Windows Servers.
Manages the installation, administration and support of applications in use at Donor Network of Arizona. This includes the end user clients and backend, server side technologies including ensuring applications and backend databases are secure and available only to approved users.
Maintains detailed documentation on the installation, support and maintenance of applications in use at Donor Network of Arizona
Participates as part of entire IT team to coordinate, plan and implement new server and application deployments and upgrades
Provides administrative functions for applications, including but not limited to, securing permissions, adding and removing features, ensuring adequate patching.
Ensures hardware is maintained and adequate for DNA applications
Works with the other IT staff members to develop end user processes and instructions for user training
Network Support
Provides monitoring and support of the DNA network, including remote sites.
Provides support of remote sites/offsite data center.
System Recoverability
Works with the rest of the DNA IT Team to ensure systems are backed up appropriately and are able to be recovered for both day to day file deletions and disaster recovery purposes.
Part of the team that is responsible for business continuity/disaster recovery planning and testing.
Tests systems to ensure integrity of backups.
Planning
Ensures the security and integrity of these applications
Provides input on planning for ways to improve the DNA infrastructure and end user experience.
Regularly review workflows and propose ways to improve efficiency and effectiveness to the workflows.
Assists the Information Technology Director with tasks as assigned.
Participates in special projects related to technology training and implementation as assigned.
Performs other duties as requested
Qualifications:
Minimum Education
Associate degree and 5 years full-time IT support experience
Certification as a MCSE, MCDBA, MCADS, MCADE or MCASA is advantageous.
Minimum Field of Expertise
3 Years of application packaging, deployment and automation experience
5 Years of experience with MS Windows Server and its components
3 Years of experience with MS-365 (Exchange Online, Teams, SharePoint, OneDrive, etc.) Intermediate operational understanding of VMWare and VSphere server virtualization tools (ESXi Hypervisor, vCenter Server, etc.)
MS Exchange
End User Hardware
IT Support tools
Mobile use support/technologies
Donor Network of Arizona is a drug free workplace