Overview
On Site
USD 45.00 - 55.00 per hour
Full Time
Skills
IT Operations
SAP BASIS
Technical Support
Application Support
Team Leadership
Mentorship
Scheduling
Professional Development
FOCUS
Customer Satisfaction
Laptop
Mobile Devices
Management
Software Distribution
Microsoft SCCM
Inventory
Innovation
Computer Hardware
Cyber Security
Health Informatics
Emerging Technologies
User Experience
Regulatory Compliance
HIPAA
ITIL
Documentation
Workflow
Auditing
Risk Management
Information Technology
Computer Science
Remote Support
Leadership
Healthcare Information Technology
Active Directory
Mobile Device Management
Master Data Management
Project Management
Network
ServiceNow
Microsoft Windows
Operations Management
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
TEKsystems client in the Finger Lakes area is seeking an IT Operations Manager on a contract to hire basis. An ideal candidate will have experience with higher level technical support, along with experience leading teams within a medium to large sized organization.
Description
Seeking a strategic, hands-on Manager of Desktop Services to lead a high-performing team of 20+ supporting field desktop services, server and application support across multiple hospital campuses and outpatient facilities. This role is critical to maintaining and evolving our end-user technology environment, supporting thousands of clinical and administrative staff.
Primary Responsibility will include long-term planning, and specialized projects that enhance the digital experience for our customers.
- This role may require the manager to be hands on and to jump in for complex technical issues and solutions.
- Understanding in both hardware and applications could be advantageous for this strategic role.
Key Responsibilities:
Team Leadership & Operations
Lead, mentor, and manage a team of 20+ desktop support technicians across multiple sites
Oversee scheduling, performance evaluations, and professional development
Ensure timely resolution of service requests and incidents with a focus on customer satisfaction
Technical Oversight
Manage deployment, maintenance, and lifecycle of desktops, laptops, mobile devices, and peripherals
Oversee imaging, patching, and software distribution using enterprise tools (e.g., SCCM, Intune)
Maintain inventory accuracy and asset tracking across all locations
Project Management & Innovation
Lead specialized desktop-related projects such as hardware refreshes, clinical workstation upgrades, and device standardization
Collaborate with infrastructure, cybersecurity, and clinical informatics teams on cross-functional initiatives
Evaluate emerging technologies and recommend improvements to enhance user experience
Compliance & Documentation
Ensure adherence to HIPAA, security policies, and ITIL best practices
Maintain documentation for procedures, configurations, and support workflows
Participate in audits and contribute to risk mitigation strategies
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of desktop support experience, with at least 2 years in a leadership role
Experience in healthcare IT environments strongly preferred
Strong knowledge of Windows OS, Active Directory, MDM tools, and ticketing systems
Skills
Project management, Infrastructure projects, Infrastructure network, Servicenow, Infrastructure, Operational management, Windows, Operations management, Desktop, Applications
Additional Skills & Qualifications
Must be located in the Finger Lakes Region: on-site between Geneva and Canandaigua required.
Experience Level
Intermediate Level
If you feel you are qualified for this position, please submit your resume and a recruiter will reach out.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Geneva,NY.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Description
Seeking a strategic, hands-on Manager of Desktop Services to lead a high-performing team of 20+ supporting field desktop services, server and application support across multiple hospital campuses and outpatient facilities. This role is critical to maintaining and evolving our end-user technology environment, supporting thousands of clinical and administrative staff.
Primary Responsibility will include long-term planning, and specialized projects that enhance the digital experience for our customers.
- This role may require the manager to be hands on and to jump in for complex technical issues and solutions.
- Understanding in both hardware and applications could be advantageous for this strategic role.
Key Responsibilities:
Team Leadership & Operations
Lead, mentor, and manage a team of 20+ desktop support technicians across multiple sites
Oversee scheduling, performance evaluations, and professional development
Ensure timely resolution of service requests and incidents with a focus on customer satisfaction
Technical Oversight
Manage deployment, maintenance, and lifecycle of desktops, laptops, mobile devices, and peripherals
Oversee imaging, patching, and software distribution using enterprise tools (e.g., SCCM, Intune)
Maintain inventory accuracy and asset tracking across all locations
Project Management & Innovation
Lead specialized desktop-related projects such as hardware refreshes, clinical workstation upgrades, and device standardization
Collaborate with infrastructure, cybersecurity, and clinical informatics teams on cross-functional initiatives
Evaluate emerging technologies and recommend improvements to enhance user experience
Compliance & Documentation
Ensure adherence to HIPAA, security policies, and ITIL best practices
Maintain documentation for procedures, configurations, and support workflows
Participate in audits and contribute to risk mitigation strategies
Qualifications
Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience)
5+ years of desktop support experience, with at least 2 years in a leadership role
Experience in healthcare IT environments strongly preferred
Strong knowledge of Windows OS, Active Directory, MDM tools, and ticketing systems
Skills
Project management, Infrastructure projects, Infrastructure network, Servicenow, Infrastructure, Operational management, Windows, Operations management, Desktop, Applications
Additional Skills & Qualifications
Must be located in the Finger Lakes Region: on-site between Geneva and Canandaigua required.
Experience Level
Intermediate Level
If you feel you are qualified for this position, please submit your resume and a recruiter will reach out.
Pay and Benefits
The pay range for this position is $45.00 - $55.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Geneva,NY.
Application Deadline
This position is anticipated to close on Nov 7, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.