Genesys Developer

Overview

On Site
Part Time
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 4 day((s))

Skills

OAUTH
Web Services
Metrics
Scheduling
Root Cause Analysis
Capacity Planning
Problem Solving
Systems Architecture
Performance Tuning
Server Administration
Data Structures
Systems Integration
Data Analysis
Automation
Data Mining
Architecture
Java (Programming Language)
JavaScript (Programming Language)
Workflows
Configuration Management
SQL Databases
Administrative Operations
Routing
SAP Applications
Application Programming Interfaces (APIs)
Software Version Control
SQL Stored Procedures
Oracle Databases
Dashboards
Sap Business Objects
Sap Bo
Oracledb
Failover
Genesys
Business Rule Management Systems
Document Classification
Engine Designs
File Server
Medical Surveillance
Network Planning and Design
Policy Governance

Job Details

Role: Sr. Genesys Developer

Location: Lansing, MI 48821 Hybrid

Duration: 1 year with possible extension

Local candidates only

In-person Interview

Must Have:

- 3-5+ years for the overall Genesys administration/IWD support experience

- Java - Used for building/maintaining routing strategies, APIs, and integration components in Genesys environment 3-5+ years

- JavaScript - Used in web services, APIs, and Genesys Workspace customizations 3-5+ years

- Oracle Database - Writing SQL queries, stored procedures, and analyzing configuration/reporting data from Genesys DBs 3-5+ years

Technical Skills Required for Genesys intelligent Workload Distribution (iWD):

Genesys Architecture

  • Deep understanding of Genesys system architecture On-Prem
  • Design of scalable, high-availability, and secure Genesys environments
  • Expertise in component interactions: Interaction Server, URS, Stat Server, Config Server, Message Server, etc.
  • Experience in environment sizing, network design, and failover strategies

Genesys Framework Management

  • Administration of core Genesys components: Config Server, Stat Server, Message Server, T-Server
  • Hands-on experience with Configuration Manager (CME) and Genesys Administrator Extension
  • Managing applications, agents, tenants, and system-level objects

Genesys Intelligent Workload Distribution (IWD)

  • Configuration of IWD positions, workbins, and workload types
  • End-to-end routing design for IWD Work, Email, File Server Capture, and API-based interactions
  • SLA-based prioritization, segmentation, and distribution logic

IWD Rules Engine

  • Design and implementation of routing rules using the IWD Rules Engine
  • Dynamic rules for prioritization, eligibility, assignment, and escalation
  • Experience with policy management and version control of rules

Routing & Workflow Design

  • Development of routing strategies using Genesys Composer or Architect
  • Multi-channel workflow design (email, File Capture and work items)
  • Experience with skills-based routing, business rules, and conditional flows

File Server Capture Interface

  • Configuration of file monitoring for ingestion of documents into work queues
  • Automation of document classification and routing to appropriate agents or queues

Email Integration / Microsoft Graph API

  • Integration of mailboxes via Microsoft Graph API for email ingestion
  • Experience with OAuth2 authentication, email parsing, and conversion to work items
  • Routing logic for inbound email based on headers, subject, or content rules

Genesys Pulse (Real-Time Reporting)

  • Configuration and customization of Pulse dashboards and real-time KPIs
  • Monitoring queue, agent, and system-level metrics
  • Stat Server configuration and tuning for real-time performance

Genesys InfoMart & SAP BusinessObjects (BO)

  • Design of historical reports using Genesys InfoMart data structures
  • Report creation, scheduling, and analysis using SAP BO
  • Data analysis for performance, SLA adherence, and capacity planning

Oracle Database

  • Strong understanding of Oracle DB Tables and schema design
  • Writing complex SQL queries for reporting, data extraction, and troubleshooting
  • Experience integrating Oracle databases with Genesys reporting and routing workflows

Monitoring & Troubleshooting

  • Experience using Genesys logs, Pulse, ICON, and historical data for root cause analysis
  • System health monitoring, alerting, and performance tuning
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