Senior Technical Specialist - STS 25-24200

Overview

On Site
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
No Travel Required

Skills

Roadmaps
SAP GRC
ServiceNow
Training
Release Notes
Requirements Elicitation
Project Planning
Public Sector
Regression Testing
Mentorship
Microsoft SharePoint
Knowledge Transfer
Legacy Systems
MVP
GNU Compiler Collection
Documentation
EMC RSA Archer
End-user Training
Facilitation
Collaboration
Reporting
Requirements Management
Testing
Material Safety Data Sheet
Migration
Generative Artificial Intelligence (AI)
HR Management System
JIRA
Management
Communication
Customer Support
Data Migration
Defect Management
Pivotal
Acceptance Testing
Agile
Asana
Attention To Detail
Business Process
FedRAMP
Project Delivery
Regulatory Compliance

Job Details

Job Title: Senior Technical Specialist ServiceNow
Location: Sacramento, CA (Onsite)
Duration: 12 Months

Job Overview:

A public sector organization is seeking an experienced Senior Technical Specialist to lead the implementation of a Complaint Case Management System built on ServiceNow. This role will be pivotal in planning, designing, configuring, deploying, and supporting a scalable, secure, and FedRAMP-compliant solution, while facilitating knowledge transfer and supporting organizational readiness. The ideal candidate will have prior experience leading enterprise ServiceNow implementations, managing data migrations, and supporting public-sector governance requirements.

Key Responsibilities:

< data-start="980" data-end="1018">Project Planning & Initiation</>

  • Lead project kickoff meetings to define scope, roles, timelines, and deliverables.

  • Develop and maintain a comprehensive project roadmap, milestone plan, and detailed project plan covering requirements gathering, training, data migration, and deployment.

< data-start="1278" data-end="1318">Design, Configuration & Testing</>

  • Build and manage a dynamic product backlog in tools like Jira, Asana, or SharePoint.

  • Lead requirements management and Agile delivery in collaboration with stakeholders.

  • Deliver tested configuration ready for User Acceptance Testing (UAT) with clear release notes.

< data-start="1590" data-end="1627">Deployment & Go-Live Support</>

  • Develop and deliver user training materials and documentation for both end users and technical teams.

  • Oversee final data migration and document successful outcomes.

  • Prepare and present pre-launch readiness assessments, risk mitigations, and deployment plans.

  • Deliver a comprehensive release report capturing MVP 1.0 results, testing summaries, and next steps.

< data-start="1997" data-end="2044">Defect Management & Knowledge Transfer</>

  • Identify, track, and resolve system defects; manage defect prioritization and regression testing.

  • Provide ongoing support documentation including meeting notes, test results, and business processes.

  • Facilitate knowledge transfer sessions with internal IT teams and produce a final knowledge transfer report.

< data-start="2360" data-end="2394">FedRAMP Migration Support</>

  • Create a detailed FedRAMP migration plan identifying key connections, customizations, applications, and validation steps.

  • Deliver a final report confirming successful FedRAMP migration execution and system validation.

Required Qualifications:

  • Demonstrated experience implementing ServiceNow Public Sector Digital Services (PSDS) at an enterprise scale

  • Proven ability to design and implement secure and scalable applications handling PHI-sensitive data

  • Expertise in deploying customer support case management solutions on ServiceNow

  • Experience leading FedRAMP GCC migrations for ServiceNow environments

  • Strong knowledge of ServiceNow integrations with enterprise systems (HRMS, softphones, portals, etc.)

  • Hands-on experience migrating data from legacy systems to ServiceNow

Preferred Qualifications:

  • Experience integrating with Archer GRC tools

  • Knowledge of implementing generative AI (GenAI) within ServiceNow for customer support enhancement

Skills & Competencies:

  • Strong Agile project delivery mindset with experience in backlog management

  • Excellent written and verbal communication skills for engaging stakeholders

  • Proven ability to lead cross-functional teams and mentor internal staff

  • Proficiency in documenting technical artifacts, training materials, and project deliverables

  • High attention to detail and ability to manage compliance-driven projects

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.