Support Services Program Manager

JOB TITLE: Support Services Program Manager / Specialist

The scope of the proposed services will include the following:

Lead integration activities between agencies and third-parties with the OTS Enterprise

Architecture environment

Provide quality assurance reviews as requested by management

Provide assistance to management with budgeting and development and refinement of cost

allocation for all EA lines of service.

Assist OTS customer agencies with development of federal and state financial reporting.

Provide subject matter expertise on applicable agency systems and technologies.

Assist OTS in the evaluation of new technologies.

Lead or assist OTS in the review of technical documentation.

Other duties as assigned by the executive team.

Expertise and/or relevant experience in the following areas are mandatory:

Applicant must have a minimum of five (5) years experience with the OTS Enterprise

Architecture environment.

Applicant must have a minimum of twenty (20) years experience with technologies used

within the State of Louisiana systems.

Applicant must have a minimum of fifteen (15) years project management experience.

Applicant must have prior experience with large-scale state Enterprise Architecture systems

serving multiple governmental agencies.

Applicant must have experience with rate setting, cost allocation and invoicing.

Applicant must have experience with determining and establishing line of service costs.

10

Applicant must have experience with health and human services applications such as those

used for the Medicaid, SNAP/TANF, Child Welfare, Child Support and Child Care

Licensing programs.

Applicant must have experience drafting Advanced Planning Documents, Advanced

Planning Document Updates, Implementation Advanced Planning Documents and Cost

Allocation Plans.

Expertise and/or relevant experience in the following areas are desirable but not mandatory:

Applicant should have experience administering and managing large volume projects.

Applicant should have experience managing task orders.

Applicant should have at least six (6) years experience performing these duties in largescale Enterprise Architecture environments

Applicant should have experience drafting Request for Proposals.

Applicant should have experience with Java and .net development.

Applicant should have subject matter expertise with the following EA components and

technologies:

Item Vendor Description

Nutanix Nutanix/Dell Hyper-converged computing with

compute, storage and virtualization

consolidated into a single appliance

VxRail Dell Hyper-converged computing with

compute, storage and virtualization

consolidated into a single appliance

ESXi VMware

vCenter VMware

NSX VMware

SRM VMware

Windows Server Microsoft Standard OS for Windows

RedHat Enterprise Linux RedHat Standard OS for Linux

MS SQL Server 2014 Microsoft Enterprise Database/Storage Engine

Nagios Nagios Infrastructure monitoring/alerting

NewRelic APM NewRelic Application performance monitoring

NewRelic Infrastructure NewRelic Infrastructure Monitoring

NewRelic Browser NewRelic Browser performance monitoring

and analytics

Octopus Deploy Octopus Continuous Deployment and

Delivery

Puppet Enterprise Puppet DevOps/Automation

Splunk Splunk Operational Intelligence

Veracode Veracode Static Code Analysis

Decision Center, Decision Server IBM Business Rules Engine (BRE)

Exstream Opentext Client Communications,

Correspondence Generation (CC)

Pentaho Hitachi Data Systems Data warehouse and Analytics

(DWH)

Case Foundation, Content

Manager, Enterprise Records

Foundation

IBM Electronic Document Management

(EDMS)

11

webMethods IBM Enterprise Service Bus (ESB)

API Gateway Broadcom Enterprise API Gateway

Identity Manager for Consumers

and Business Users, Identity Suite,

Single Sign On

Broadcom Security integration product;

includes access management,

directory services integration

capability, and identity management

(IAM/SSO)

InfoSphere IBM Master Data Management suite

(MDM)

The primary work location will be: Contractor Remote Facility

Expected term for this Task Order:

Start: 02/04/2026

End: 02/04/2028