Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
Product Owner
Contact Center
IVR
Job Details
Role 3: Voice Product Owner
Location: Remote (Preferred EST / CST)
Required Skillsets
- Understanding of end-to-end contact centre functionalities
- Exposure to Twilio IVR and Insights reporting will be a bonus
- Good communication skills with ability to independently lead large scale discovery sessions with challenging and difficult stakeholders
- Understanding and documenting business needs and converting them into consumable US with clearly articulated acceptance criteria s
- Task ownership and Accountability of product processes and deliverables
- Empathetic and high-performing product person who thrives in high-speed environment.
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