Summer 2026 Internship - Consumer Banking (Customer Care & Experience - Process Management)

General information

Work Location(s)
601 S. Tryon Street, NC

Remote?
No

Ref #
19964

Posted Date
05-29-25

Working time
Full time

Ally and Your Career

Ally Financial only succeeds when its people do - and that's more than some clich people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You're constantly evolving, so shouldn't your opportunities be, too?

Work Schedule: Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.

The Opportunity

We're in the business of putting people first and we've been doing just that for over 100 years. Our mission isn't performative either: we show up for our customers when it comes to their financial needs. We're making banking smarter and simpler while serving our communities. We value and encourage the mantra of working better together.

That's where you come into play. Test drive the tools in your educational toolbox and learn some new skills along the way with an 11-week paid internship with us. Your internship with Ally will move you from educated to experienced.

The Ally Internship Program guides and mentors students with development opportunities and experiences that support your career interests while also driving the business forward. You'll have the opportunity to connect with diverse teams and functions across the company. You will interact with Ally's leadership and learn from their personal successes. You will gain the experience to know what it means to be an Ally!

As part of our Internship Program, you will have an opportunity to:

• Have hands on experience and project-based work
• Attend Orientation, Executive Speaking Series, and learning sessions as an Intern cohort
• Participate in Mentoring Program and Giving Back Events
• Network with your peers, your team, and those Allys you find interesting
• Lead an end of assignment presentation

The Details:

• Internship Program Timing: May 26 - August 7, 2026
• 40 hours each week with a mix of in-office and remote working days
• Project-based work
• Market competitive hourly compensation and a sign-on bonus, as well as financial housing assistance for those who qualify
• Successful interns will have the opportunity to return to Ally in an Early Talent Program or full-time role, or to a second internship, depending upon graduation timing.

The Work Itself

Consumer Banking

Consumer Banking is all about the customer. As a summer intern within the Auto Customer Care organization at Ally, you will play a key role in an initiative focused on reducing inbound call volume through effective call deflection strategies. This high-impact project is designed to improve the customer experience while increasing operational efficiency across our service channels.

Intern Key Experiences:

• Perform data analysis and upkeep of reporting functions within the Invest Client Services department, including tracking of various metric data across all Service associates.
• Assist with various functions related to Risk, Testing and Monitoring, and Audit up to and including defect validation, communication to leadership and remediation planning.
• Assist with planning and execution of engagement and process improvement efforts through the IdeaHub and VocAlly platform .

Key Intern Skills & Competencies:

• Analytical Mindset - Intern will g ain hands-on experience in analyzing business data to support decision-making. Intern will develop Power BI level analysis skills.
• Cross-functional c ommunication - Intern will d evelop professional skills in stakeholder communication, business case development, and presentation to leadership.
• Multi-tasking & Prioritization - Intern will l earn how to identify , assess, and propose strategic initiatives aimed at improving digital adoption and reducing friction in the customer journey.

The Skills You Bring

Required qualifications.

• Rising Junior or Senior (during the time of internship) in a full-time undergraduate program.
• Excellent leadership, interpersonal and communication skills.
• Available for the full duration of the internship program.
• Eligible to work in the US for any employer without sponsorship from the company now or in the future.
• A passion for the financial services and technology industry is strongly preferred.

Preferred qualifications.

• Previous internship experience or relevant project work is preferred.
• Extracurricular activities/leadership experience is preferred (student organizations, volunteering, sports, part-time roles, etc.).

How We'll Have Your Back

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

• Time Away: Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
• Planning for the Future: plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
• Supporting your Health & Well-being: flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
• Building a Family: adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.
• Work-Life Integration: other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers program and other employee discount programs.
• Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
• To view more detailed information about Ally's Total Rewards, please visit this link: ;/li>

Who We Are:

Ally Financial is a customer-centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on "Doing it Right" and being a trusted financial-services provider to our consumer, commercial, and corporate customers. For more information, visit

Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

We are committed to working with and providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.