Overview
Remote
Depends on Experience
Accepts corp to corp applications
Contract - Independent
Contract - W2
Skills
IT Service Management
Kahua
SLA
Reporting
Onboarding
Workflow
ITSM
Job Details
Location : Canada (Ontario , Calgary )
Job Description:
- Experience: 3 to 5 years
- User provisioning and reporting
- Execution of user onboarding/offboarding as per business requirements
- Support for system processes, workflows, and data issues
- Operational support for Kahua configurations and application integrations
- Adherence to L2 24/7 ITSM processes and SLAs
- Monthly ITSM ticket reporting
- Support for business and Kahua in DR/BCP activities
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