Senior Technical Lead - Tier 2

  • Washington, DC
  • Posted 2 days ago | Updated 10 hours ago

Overview

On Site
Full Time

Skills

Customer Experience
Teamwork
IT Management
Technical Support
Collaboration
Tier 2
Management
Computer Hardware
Lifecycle Management
Regulatory Compliance
Leadership
IT Operations
FOCUS
DICE

Job Details

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us; it's a state of mind.

We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Senior Technical Lead - Tier 2 for a Full-Time position.

Overview:

The Senior Technical Lead for Tier 2 will lead technical support staff across field and user environments. Responsibilities include managing deployment efforts, lifecycle operations, and regional response coordination.

Key Responsibilities:
  • Supervise Tier 2 field engineers and support technicians.
  • Oversee imaging, device deployment, and hardware lifecycle management.
  • Coordinate field support across regions, particularly during high-volume events.
  • Drive adherence to compliance and security standards in endpoint operations.

Qualifications:
  • 7+ years of experience in desktop or field support environments.
  • Proven experience in enterprise-scale device rollout and maintenance.
  • Demonstrated leadership in coordinating large-scale IT operations.


Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission-to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed.Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More about our Benefits and Culture!

#NAI #DICE
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