Senior System Support Engineer

Role: System Support Engineer Senior Level
Location: Mooresville, IN
Experience Required: 8–10 Years

Position Overview:

We are looking for a seasoned Senior System Support Engineer with 8–10 years of experience to deliver robust onsite IT support at our large-scale warehouse facility in Moreno Valley, CA. This role is pivotal in ensuring seamless operation of user devices, warehouse systems, and IT infrastructure in a 7-day operational environment. The ideal candidate will demonstrate strong technical expertise, leadership in coordination, and an ability to resolve complex issues efficiently.

Key Responsibilities:

• Provide comprehensive onsite IT support in a high-demand warehouse environment.
• Execute IMAC (Installs, Moves, Adds, Changes) services and address advanced hardware/software issues.
• Configure and troubleshoot desktops, laptops, tablets, RF devices, Kronos timeclocks, mobile workstations, BenQ displays, and Wi-Fi RF lockers.
• Support and manage VOIP phones, Cisco switches, Meraki access points, and HP/Zebra printers.
• Deliver depot services, including device imaging, configuration, shipment, and asset handoff.
• Facilitate onboarding and offboarding processes in close coordination with HR, IT, and Security teams.
• Provision and manage user accounts across platforms including Active Directory, Pyramid, HighJump, CLS, Caja Robotics, Exotec, Miniload, Oracle EBS, Smart BOL, and Koerber One Vice Pick.
• Perform monthly patching activities and apply Windows updates across supported endpoints.
• Collaborate with remote support teams and escalate incidents using ServiceNow while ensuring SLA compliance.
• Deliver remote troubleshooting through Teams, ProxyPro, and phone-based support channels.
• Maintain accurate asset inventory and update documentation including SOPs and asset lifecycle records.
• Provide hands-on support for network-related tasks such as firewall maintenance, switch installation, and structured cabling.

Mandatory:

Required Skills and Qualifications:
• 8–10 years of proven experience in onsite IT support, systems engineering, or enterprise IT operations.
• Advanced proficiency with tools such as ServiceNow, Ivanti MobileIron, ProxyPro, and Microsoft Entra.
• Strong experience in supporting a wide range of hardware and peripherals including RF scanners, printers, and timekeeping systems.
• Working knowledge of enterprise warehouse tools and account provisioning platforms.
• Competence in network fundamentals including Cisco/Meraki configuration, VoIP telephony, and cabling.
• Excellent communication, coordination, and documentation skills with a proactive service mindset.
• ITIL Foundation certification or CompTIA A+ preferred.
• Must adhere to organizational compliance standards including SOX controls and data security policies.