Overview
On Site
Depends on Experience
Full Time
Accepts corp to corp applications
100% Travel
Skills
Service Desk
it service management
Job Details
Hi,
Greetings of the day!!
Job Title: Senior Service Desk Manager
Location: Mentor, OH (Onsite)
Look for Lead / manager resources here
Skills must have - strong people management, service now & offshore team handing experience
Qualifications:
- Bachelor s degree in IT, Business, or related field; or equivalent work experience.
- 8+ years of experience in IT service management, with at least 3+ years in a leadership or management role.
- Proven experience managing offshore teams, with a strong understanding of the challenges and dynamics involved in managing remote resources.
- Solid understanding of ITIL framework and service desk operations.
- Strong leadership and people management skills, with experience in performance management, team coaching, and conflict resolution.
- Excellent communication skills, both written and verbal, with the ability to communicate effectively with stakeholders at all levels.
- Proficient in-service desk software and ITSM tools.
- Strong problem-solving skills and a customer-centric approach to service delivery.
- Ability to work independently and handle multiple priorities in a fast-paced environment.
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