Overview
On Site
Full Time
Skills
Attention to detail
IT infrastructure
High availability
Network protocols
Command-line interface
Change request management
Structured cabling
Network design
Regulatory Compliance
Hardware troubleshooting
Asset management
Inventory management
Computer science
Server+
Linux+
Network+
Data
Innovation
Leadership
Documentation
OS X
Microsoft Windows
Linux
Firmware
Computer hardware
Cabling
Network
Planning
Design
Collaboration
OSHA
EHS
Management
Legal
Communication
Storage
Media
Testing
Software deployment
Servers
Inventory
Shipping
Clarity
Energy
BICSI
ITIL
Unix
Supervision
Job Details
Summary
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries! It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Data Center Technician is responsible for installing, servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure. Strong attention to detail and effective documentation skills are critical components of success in this position.
Key Qualifications
Experience supporting IT equipment or related IT experienceWorking knowledge of physical IT infrastructure componentsExperience operating macOS, Windows, Linux Experience running diagnostics, firmware updates, to resolve hardware/software issues Experience working with network protocols and conceptsExperience with Linux command line script Experience troubleshooting optical connectivity issuesExperience using cable analyzer, smart network tester, and OTDRExperience using an Incident/Change request applicationExperience using network and data center planning tools Experience installing in-cabinet, uplink and structured cabling solutions Experience with network architecture design and installation Experience with cross functional collaboration and coordination between teams and team membersAbility to interact with the internal customers as well as vendors Ability to create and update technical documentations Ability to support frequent standing, walking, lifting, and working at heightsResponsible for ensuring government regulatory compliance, OSHA, EHS and other similar programs with direction from their management team. Valid license to drive standard street-legal automatic transmission vehicles within local jurisdictionExperience operating heavy-load movement equipment up to 50 lbs (pallet jacks, chassis lifts, etc.)Flexibility to work non-business hours (shifts) that may include weekends and/or holidays Excellent organizational, written and verbal communication skills
Description
As a successful Data Center Technician, your performance objectives include a strong desire and capability to learn, grow, and develop new skills. Empower a culture of safety, security, and compliance in all aspect of datacenter activities. Establish and enhance strong working relationships with various internal teams and external suppliers. Understand overall ticket management process. Perform power cycles, swap out failed components, handle storage media, and troubleshooting. Perform cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Physically assist in moving and racking equipment. Supporting deployment of on-site data center physical infrastructure including servers, NetDevices. Supporting parts/component replacement and physical hardware troubleshooting. Assist data center Inventory and Asset Management Team with shipping/receiving and inventory management to support high work volumes. Lead through change by bringing clarity, generating energy, and delivering success.
Education & Experience
Minimum 3 - 6 years of related experience Associates degree in computer science Preferred technical certifications BICSI Installer I or equivalent, Server+, Linux+, Network+, ITIL , Linux/Unix Certification or related experience,
Additional Requirements
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job, and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries! It's the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. Data Center Technician is responsible for installing, servicing and maintaining Apple IT Infrastructure in a 24/7 environment with rapidly shifting priorities while maintaining high availability of the infrastructure. Strong attention to detail and effective documentation skills are critical components of success in this position.
Key Qualifications
Experience supporting IT equipment or related IT experienceWorking knowledge of physical IT infrastructure componentsExperience operating macOS, Windows, Linux Experience running diagnostics, firmware updates, to resolve hardware/software issues Experience working with network protocols and conceptsExperience with Linux command line script Experience troubleshooting optical connectivity issuesExperience using cable analyzer, smart network tester, and OTDRExperience using an Incident/Change request applicationExperience using network and data center planning tools Experience installing in-cabinet, uplink and structured cabling solutions Experience with network architecture design and installation Experience with cross functional collaboration and coordination between teams and team membersAbility to interact with the internal customers as well as vendors Ability to create and update technical documentations Ability to support frequent standing, walking, lifting, and working at heightsResponsible for ensuring government regulatory compliance, OSHA, EHS and other similar programs with direction from their management team. Valid license to drive standard street-legal automatic transmission vehicles within local jurisdictionExperience operating heavy-load movement equipment up to 50 lbs (pallet jacks, chassis lifts, etc.)Flexibility to work non-business hours (shifts) that may include weekends and/or holidays Excellent organizational, written and verbal communication skills
Description
As a successful Data Center Technician, your performance objectives include a strong desire and capability to learn, grow, and develop new skills. Empower a culture of safety, security, and compliance in all aspect of datacenter activities. Establish and enhance strong working relationships with various internal teams and external suppliers. Understand overall ticket management process. Perform power cycles, swap out failed components, handle storage media, and troubleshooting. Perform cable installations, hardware rack / stack installations, testing, and troubleshooting using standard data center processes. Physically assist in moving and racking equipment. Supporting deployment of on-site data center physical infrastructure including servers, NetDevices. Supporting parts/component replacement and physical hardware troubleshooting. Assist data center Inventory and Asset Management Team with shipping/receiving and inventory management to support high work volumes. Lead through change by bringing clarity, generating energy, and delivering success.
Education & Experience
Minimum 3 - 6 years of related experience Associates degree in computer science Preferred technical certifications BICSI Installer I or equivalent, Server+, Linux+, Network+, ITIL , Linux/Unix Certification or related experience,
Additional Requirements
- Works on assignments that are moderately difficult, requiring judgment in resolving issues and making recommendations.
- Receives little instructions on newly introduced assignments under minimal supervision.
- Ability to work extended hours (with accurate hydrations) within a Data Center environment typically within the heat range of 79 degrees Fahrenheit to upwards of 105 degrees Fahrenheit.
- Use of appropriate PPE such as safety shoes, safety glasses, gloves and facial covering in various environments with ranging temperatures as listed above.
- Ability to travel foreign and domestic