Helpdesk Analyst

  • Indianapolis, IN
  • Posted 1 day ago | Updated 2 hours ago

Overview

On Site
Contract - W2

Skills

Helpdesk Analyst

Job Details



Our team is seeking a highly motivated Helpdesk Analyst to join our on-site IT Service Desk team. This is an excellent opportunity for an IT professional to gain hands-on experience in a fast paced, service-oriented environment with strong mentorship and professional development.



  • Serve as a point of contact for end users seeking technical assistance, including Tier 0/1 issues such as password resets, application access, and basic hardware/software support

  • Accurately log and triage tickets in ServiceNow with appropriate detail and categorization.

  • Follow standard operating procedures for issue resolution or escalation to Tier 2 Engineering teams as needed

  • Support onboarding/offboarding processes and assist in asset tracking and deployment.

  • Delivery friendly, responsive customer service, maintaining professionalism even under pressure

  • Maintain clear and accurate documentation for recurring issues and knowledge base updates



Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.


California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


If you would like to complete our voluntary self-identification form, please or copy and paste the following link into an open window in your browser: ;/p>

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.


Company Profile:

Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.

Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.


Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting .


Benefits Information:


Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.




We look forward to working with you.

Beacon Hill. Employing the Future

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About Beacon Hill