Application Support Analyst || Remote

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2

Skills

Application Support
BMC Remedy
Business Continuity Planning
Computer Networking
Conflict Resolution
Data Marts
IT Service Management
Management
Mentorship
Middleware
Java
Database
Operating Systems
Performance Metrics
Performance Monitoring
Problem Management
Problem Solving
Production Support
Productivity
Reporting
Root Cause Analysis
Scheduling
SQL
ServiceNow
Technical Support
Unix
Web Servers

Job Details

Application Support Analyst

Remote

Job Description
The Application Support Analyst provides critical support for proprietary or custom applications, ensuring business continuity and productivity for end users. This role involves answering technical questions, troubleshooting issues, guiding users on effective software use, and performing data extractions or reporting. The analyst may also leverage subject matter expertise to resolve incidents, support upgrades, and mentor junior team members.

Key Responsibilities

  • Provide technical support for production applications, systems, and business teams. Investigate and resolve incidents, interruptions, or bugs through triage, problem-solving, and workarounds.

  • Develop and run data extractions and reports based on client requests using SQL, data marts, or reporting tools.

  • Monitor and track production issues, reporting uptime and efficiency to management.

  • Provide support during scheduled maintenance and upgrade events.

  • Mentor and support junior analysts.

  • Document production applications and ensure all issues are properly logged and addressed.

  • Monitor performance metrics, conduct root-cause analysis, and recommend long-term solutions.

  • Participate in incident, change, and problem management processes.

Education

  • Bachelor s degree required.

Minimum Qualifications

  • 8+ years of experience in application/production support.

  • Proven expertise supporting complex, multi-module, custom applications.

  • Strong skills in troubleshooting, root-cause analysis, and performance monitoring.

  • Solid understanding of databases with extensive hands-on SQL experience.

  • Working knowledge of UNIX, networking, Java-based applications, operating systems, middleware, databases, and webservers.

  • Experience with ITSM tools (ServiceNow, Remedy, or similar).

  • Familiarity with Incident, Change, and Problem Management best practices.

  • Experience managing or participating in major incident events/command center operations (preferred).

  • On-call support capability, including nights/weekends, with prior scheduling experience.

Preferred Certifications

  • ITIL Foundation Certification.

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About Isoftech Inc