Overview
On Site
73.34/hr - 73.34/hr
Full Time
Skills
Attention to detail
Content management systems
Change management
Financial services
Gap analysis
Strategist
Cryptography
Customer experience
Regulatory Compliance
Operations
Legal
Quality assurance
Management
Communication
Training
Documentation
Adaptability
Business analysis
Workflow
Knowledge management
Usability
Policies
Auditing
Metrics
Optimization
Collaboration
Accountability
Job Details
Our large crypto company is looking for a contract Content Strategist. This is a remote contract position.
As a Content Strategist for CX Compliance, you will partner with the CX Operations, Compliance/Risk, Legal and QA teams to develop, optimize and manage the desktop procedures, reference guides, templated communications and other knowledge artifacts used by the client's Complaints analysts to resolve customer complaints.
Contract Duration: 8-Months
Required Skills & Experience
What You Will Be Doing
Daily Responsibilities
As a Content Strategist for CX Compliance, you will partner with the CX Operations, Compliance/Risk, Legal and QA teams to develop, optimize and manage the desktop procedures, reference guides, templated communications and other knowledge artifacts used by the client's Complaints analysts to resolve customer complaints.
Contract Duration: 8-Months
Required Skills & Experience
- Clear, concise communication and the ability to distill complex concepts and information into simple language
- Exceptional organization and attention to detail
- Experience developing and managing desktop procedures, training content, internal documentation, Help Center content and/or change management in financial services or other highly regulated industries
- Flexible teammate, adaptable to the evolving needs of a high-growth and fast-paced organization
- BA/BS with 5+ years professional experience
What You Will Be Doing
Daily Responsibilities
- Partner with domain specialists to redesign and transform legacy procedures into short-form, easy to use guided workflows and checklists
- Enter and maintain the redesigned content entries in KM's Content Management System
- Critically review analyst procedures and job aids, checking for logic, usability, completeness and adherence to the underlying policies
- Conduct thorough content audits and gap analyses to identify and surface opportunities to eliminate, automate or optimize process inefficiencies
- Monitor and analyze user feedback and metrics to identify opportunities for further optimization.
- Manage stakeholder relationships and collaborate with cross-functional teams to ensure alignment, effective change communication, and accountability in optimizing Complaints content within Athena.