Alarm Coordinator - Onsite

Title: Alarm Coordinator - Onsite

Mandatory skills:

call center,
customer service,
Microsoft Office applications, office management technology,
Burglary, Fire Alarm, Access systems,
record keeping, alarm processing database, access alarm systems, signals,
inbound calls, answering the call, notating, high repetition

Description:

Position Summary:
This individual is responsible for supporting Burglary, Fire Alarm, and Access systems for the client stores. Working closely with the client subcontractors to help support and track issues pertaining to client entities. The Alarm Special Project Coordinator position is in a fast-paced call center environment working in conjunction with the client s Service/Installation team on trouble shooting calls. This role provides the opportunity to learn new technologies.

Call center dispatch exp is preferred, will be doing about 80 calls per shift (answering the call, notating, high repetition role)

Duties:
Maintains accurate record keeping of calls received.
Maintaining alarm processing database. (Placing accounts on test and confirming signals)
Remotely accesses alarm systems to force communications as needed.
Handles inbound calls for all the above items.

Must have the proven ability to:
Work under stressful situations
Actively listen and communicate effectively through clear speech and hearing
Follow instructions

Experience:
1-2 years call center experience preferred.
Demonstrated ability to work with a high degree of accuracy and attention to detail.
Demonstrated ability to maintain information in the strictest confidence.
Experience providing customer service, preferably over the telephone, with proven ability to be sensitive to each request and apply strict confidentiality.
Familiarity with the Internet
Must be proficient and fully functional in Microsoft Office applications and able to effectively utilize all available office management technology.

Education:
High School Diploma, GED, or equivalent.

VIVA USA is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of VIVA USA shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

VIVA USA INC.
3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008