Senior Program Manager

Responsibilities:

• Strategize, implement, and maintain program initiatives that adhere to strategic objectives.
• Formulate, organize, and monitor interconnected projects, including coordination of cross-project activities.
• Provide program management leadership and expertise for large-scale, highly complex, high-profile, and high-risk initiatives that may be multi-jurisdictional and enterprise-wide.
• Develop and administer program assessment protocols for evaluation and improvement with the goal of maximizing ROI.
• Maintain organizational standards of satisfaction, quality, and performance to ensure accountability for centralized projects and successful life cycle delivery.
• Oversee multiple project teams ensuring program goals are achieved.
• Manage budget and funding channels for maximum productivity.
• Work closely with program leads, cross-functional teams, and project managers to develop program-related processes supporting consistent practices for benefits realization through an agile project management approach.
• Develop, track, and manage timelines for projects and initiatives.
• Manage program teams for optimal return on investment and coordinate cross-project initiatives.
• Develop and manage program budgets and ensure alignment with established business goals and objectives.
• Identify issues, risks, and opportunities across multiple projects within the department.
• Analyze, evaluate, and overcome program issues and risks, and produce reports for managers and stakeholders.
• Prepare progress and status reports for program directors and governance committees ensuring effective alignment across committees and structures.
• Ensure programs are delivered cost-effectively and efficiently in compliance with methodologies, standards, and frameworks.
• Provide mentoring and knowledge transfer to designated staff to ensure continuation of operational activities and sustainment.
• Create technical project and user documentation, training manuals, and business cases including submissions and internal briefing notes.
• Establish and review sequencing of high-level activities within projects and across programs where dependencies exist.
• Track and report progress against success factors and key enablers.
• Establish secretariat functions, processes, and tools enabling program oversight from executive leadership teams and committees.
• Collaborate with ministry partners, stakeholders, and vendors to support design, planning, and implementation of change initiatives.
• Deliver solutions that simplify processes and improve end-user experiences.
• Support planning that informs modernization and transformational service delivery roadmaps and execution.
• Support vendor management activities and strategies to ensure effective service delivery with appropriate oversight.
• Design and implement program oversight solutions to ensure compliance with regulations while encouraging quality improvement.
• Deliver roadmaps and solutions for modernization initiatives and explore opportunities for integration and consolidation.
• Other duties as assigned.

• In-depth knowledge and experience producing program and project management artifacts and deliverables required to support program objectives.
• Ability to proactively overcome resistance to change and capitalize on forces supporting change across all project stages.
• Experience with monitoring and forecasting program and project costs while ensuring financial targets are met.
• Experience articulating and prioritizing issues and risks to senior executives with recommended mitigation strategies.
• Experience with procurements, managed services, and vendor management.
• Experience managing and delivering end-to-end programs and projects with focus on solution integration and platform modernization.
• In-depth knowledge of ministry policy and IT project approval processes.

• Ability to think and act strategically with a strong understanding of program scope, management, and operations.
• Experience leading organizational development, strategy development, and program planning.
• Strong leadership, stakeholder management, and communication skills.
• Strong presentation and facilitation expertise.
• Ability to handle difficult situations, align stakeholders, and ensure program success.
• Knowledge of strategic budgeting and resource allocation methods.
• Experience developing and managing program and project scope, schedules, and deliverables.
• Experience ensuring fiscal control and accountability including forecasting and reconciliation.
• Knowledge of project and program management methodologies and techniques.
• Experience gathering business and technical requirements to maintain integrated plans.
• Experience directing project teams to deliver on time within standards.
• Experience resolving resourcing conflicts and promoting knowledge sharing.
• Proactive risk identification and mitigation planning.
• Experience establishing program steering committees and stakeholder forums.
• Experience providing reporting to senior executives.
• Knowledge of public sector standards and methodologies.
• Experience with change management, performance evaluation, solution integration, APIs, agile delivery, and transformational roadmaps.
• Experience developing presentations for diverse audiences including executives.

• Five or more years of proven experience as a Program Manager or managerial role.
• Ten or more years of experience working with federal, provincial, or broader public-sector healthcare providers.
• Extensive experience with large, complex IT health-related projects and programs.
• Experience adopting and adhering to public sector project management methodologies, enterprise architecture, gating processes, and development standards.

• Bachelor s degree or diploma in management or a relevant field.
• PMP certification is an asset.