IT Support Technician - Onboarding & Offboarding

Overview

Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram.

Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.

Job Description:

Responsibilities:

• Access Control
  
  • Handle access control duties for team members onboarding and offboarding
    
    • Determines appropriate access permissions for newly on-boarded team members.
    • Process terminations and follow up tasks as needed
    • Process provisioning and deprovisioning for various applications
  • Troubleshoot access related issues as required
  • Work with technicians to complete name changes
  • Develop and maintain documentation for access control systems
• Employee Onboarding
  
  • Conduct and present remote onboarding or training sessions
  • Troubleshoot and resolve problems encountered with hardware and software. Escalate requests to the appropriate party, as needed.
  • Conduct follow up training sessions as required

• Employee Offboarding
  
  • Conduct offboarding tasks as assigned including but not limited to access management and ensuring equipment is returned.
• Maintain and expand knowledgebase
• Utilize Easy Vista ticketing platform
• Other projects as assigned

Qualifications

• Associate's degree in a field such as Computer Technology or related field.
• Minimum of one (1) year prior experience with providing workstation support
• Ability to work independently or as part of a team effectively.
• The ability to prioritize, be attentive to details, maintain confidentiality, and provide exceptional client service is required
• Sound written and verbal communication skills necessary to effectively interface with all levels of Firm management, practitioners, clients, and other external business contacts
• Strong analytical and organizational skills are necessary
• A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality
• Experience with accounting or audit software is a plus