Software Development-Conversational AI/IVR Technical Manager

As a SOFTWARE DEVELOPMENT MANAGER, you will be responsible for overseeing the development and implementation of conversational AI and IVR solutions. You will lead a diverse team of engineers and developers, working collaboratively to design, develop, and deploy AI-driven conversational interfaces.

WHAT OUR SOFTWARE DEVELOPMENT MANAGERS ENJOY MOST

• Lead and manage a team of 5+ full-time employees and 10+ contractors.


• Foster a collaborative and productive work environment.


• Provide mentorship and career development opportunities for team members.


• Manage relationships with external vendors to ensure the delivery of high-quality services.


• Oversee the selection and management of contractors to supplement internal resources.


• Manage vendor performance to meet project goals.


• Oversee the design, development, and deployment of conversational AI solutions using platforms like Kore.ai, Dialogflow, etc.


• Ensure integration with existing systems, particularly focusing on the Avaya tech stack including Avaya Experience Portal (AEP)


• Oversee the implementation and optimization of IVR solutions using AEP.


• Integrate AI solutions with Avaya Aura to enhance call management and routing.


• Utilize Avaya Breeze for building custom workflows and applications.


• Enhance customer engagement through advanced contact center technologies.


• Maintain high standards of software quality and performance.


• Plan, execute, and oversee projects to ensure they are completed on time and within budget.


• Manage resource allocation and project priorities.


• Conduct regular project reviews and adjust strategies as needed.


• Drive innovation in conversational AI and IVR technologies.


• Identify opportunities for improving system performance and user experience.


• Stay updated with the latest trends and advancements in AI and IVR technologies.


• Work closely with cross-functional teams including product management, UX/UI design, and customer support.


• Communicate complex technical concepts to non-technical stakeholders.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience:




• Software Engineering experience - 5+ years


• Leadership experience - 2+ years

• Education:




• BA/BS in Information Technology, Computer Science, related field or equivalent work experience




• Technical skills:




• Knowledge of Java, JavaScript or Python and modern software approaches and architectures Agile experience




• Skills:


• Proven experience in a technical leadership role, preferably in AI/IVR solution


• Strong proficiency in Java and experience with conversational AI tools such as Kore.ai, Dialogflow, etc


• Experience with chatbot/voicebot


• - has experience implementing LLM to a use cases


• Programming experience -java, python ,etc.


• Extensesive experience with the Avaya tech stack, including AEP, Avaya Aura, and Avaya Breeze.




• Knowledge of company products and services


• Working knowledge of software development and delivery


• Leadership skills and ability to build and develop teams


• Attention to detail and quality with effective problem solving and communication skills


• Demonstrated in-depth drive about automation, testing, and code quality




• Experience in managing teams of both employees and contractors.


• Excellent vendor management skills.


• Strong project management skills with experience in Agile methodologies.


• Excellent problem-solving skills and ability to troubleshoot complex technical issues.


• Excellent verbal and written communication skills.




• Abilities:




• Ability to read, write, speak and understand English.


• Ability to communicate in a clear, straight-forward, and professional manner


• Ability to understand and grow technical knowledge in areas of software development and delivery


• Ability to handle multiple projects and tasks


• Ability to make decisions and solve problems while working under pressure




• Travel Ability:




• Office Environment




• Schedule:




• Full time

Preferred Qualifications

• Management or leadership experience - 2+ years


• Master's degree in Computer Science, Engineering, or a related field

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.

Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.