Enterprise Application Support Engineer

  • Santa Clara, CA
  • Posted 20 hours ago | Updated moments ago

Overview

On Site
$$23hr - $28hr
Contract - W2
Contract - 1 day((s))

Skills

Enterprise Application Support Engineer

Job Details

Job Description:

Pay Range: $23hr - $28hr

Responsibilities:

Enterprise Application Support:
  • Serve as the onsite escalation point for enterprise application issues and support incidents.
  • Provide administration and troubleshooting for SharePoint Online, OneDrive, Azure Active Directory, Jira, and other SaaS tools.
  • Manage user provisioning, permissions, SSO configurations, and integrations across platforms.
  • Automate routine tasks using PowerShell, APIs, or other scripting methods.
  • Collaborate with global teams to align on standards, incidents, and new solution rollouts.
  • Document technical procedures and contribute to knowledge base content and SOPs.
IT Core Operations Management:
  • Oversee day-to-day IT operations including incident, service request, and change ticket queues.
  • Manage local IT assets and coordinate with global Asset and Configuration Management teams.
  • Ensure operational uptime and support for local endpoints, network coordination, and site-specific hardware.
  • Support user onboarding/offboarding, including device and access provisioning.
  • Drive operational hygiene and enforce ITIL best practices in ticket handling, escalation, and resolution.
  • Identify opportunities for process optimization, automation, and workflow improvements.
  • Conduct proactive health checks and coordinate scheduled maintenance and patching with the infrastructure team.
Required Skills and Qualifications:
  • 5+ years of experience in Enterprise Application Support and/or IT Operations roles.
  • Hands-on experience supporting.
  • SharePoint Online.
  • OneDrive for Business.
  • Azure Active Directory (User/Group/SSO).
  • Jira administration.
  • Strong understanding of IT operations workflows: incident, change, problem, and asset management.
  • Experience with PowerShell scripting, JSON/XML configs, or other automation tools.
  • Proficiency with ITSM platforms like ServiceNow.
  • Good understanding of identity and access management, SaaS integrations, and endpoint management.
  • Strong communication skills for interacting with end users, vendors, and cross-functional teams.
  • Ability to prioritize tasks independently and manage high-volume, fast-paced environments.
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