Overview
On Site
Full Time
Skills
Acceptance testing
Production support
Information systems
Business analysis
Technical Support
Process management
Project management
Business rules
Analytical skill
Process improvement
Project lifecycle management
Business requirements
HR management system
Recruiting
OS X
Management
Workday
ServiceNow
Oracle
PeopleSoft
SAP
Communication
Data
Operations
Policies
Workflow
Writing
Provisioning
Auditing
ROOT
Design
Planning
Metrics
Job Details
Summary
Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company? As a member of Apple's People group, you'll help discover and develop our most important resource: our people! Together, we'll search the world to build our collective of talented perfectionists, visionaries, and inventors. All the while, your efforts will maintain Apple as the most innovative company by striving to make us the most diverse - open to all people, all backgrounds, and all perspectives. And that's just the beginning, because throughout Apple employees' careers, you will continue to help professional growth and support them in work and life. Join the People team and help build and keep the extraordinary talent it takes to make extraordinary products!We are currently recruiting a HRIS Analyst to join our Global People Production Support team to partner with our People and Information Systems and Technology (IS&T) teams to optimize and support critical People systems. This is an exciting role to join a growing, dynamic and focused team within the business. The People Production Support team provides business analysis, configuration and support for People systems worldwide. Working with end-users, IT professionals, People professionals and partners within People Services and Technology, the team provides troubleshooting and resolution support for People systems.
Key Qualifications
3+ years experience in Technical Support, Shared Services or other highly technical work environmentSufficient technical, process management & project management experiencePrevious experience with MacOS or have a strong desire to learnKnowledge management system experienceYou ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)You have exceptional communication skills, both in composing thoughtful written communication and sharing complex information verballyYou can navigate highly complex business needs without a clearly defined path and where you see a need, you bring a well considered solutionsYou are innovative in configuring & enhancing technology to evolve business rules and processesYou possess strong analytical skills and have the ability to quickly understand data, empowering you to propose credible business or process improvements, which in turn will drive positive changeYou have the ability to work multi-functionally in a complex and dynamic team environment, be diplomatic and influence partners and international teams
Description
- Receives incidents and critical issue requests from People Support, People Operations, Compensation Services, Recruiting Support, IS&T or end-users- Manages configuration projects and collaborates with multi-functional partners to develop operational processes to support Apple policies- Provides technical advice and solutions as it relates to configuration by evaluating system workflows and processes- Analyzes production support incidents, processes and system changes to proactively identify trending issues- Supports writing & maintaining provisioning guidelines, establishing permission roles and granting appropriate access & permissions to People systems- Completes ongoing system audits related to access & permissions to ensure accuracy of data & security- Responds to or raise issues to IS&T- Owns resolution of each case, collaborating with IS&T, People Team, Compensation Services or third-party vendors- Participates in user acceptance testing for upcoming system releases and root cause technical fixes to incidents raised to IS&T- Participates in project lifecycle landmarks such as design playbacks, knowledge transfers and support readiness planning- Monitors and reports on case metrics - case volume, closure rate, backlog aging and works with IS&T to ensure timely, effective and efficient resolution outcomes- Facilitates conversations with People Team to refine business requirements for system configuration
Education & Experience
Bachelor's degree or equivalent experience
Do you have a passion to help others succeed? Do you genuinely believe that talent is the greatest asset of any company? As a member of Apple's People group, you'll help discover and develop our most important resource: our people! Together, we'll search the world to build our collective of talented perfectionists, visionaries, and inventors. All the while, your efforts will maintain Apple as the most innovative company by striving to make us the most diverse - open to all people, all backgrounds, and all perspectives. And that's just the beginning, because throughout Apple employees' careers, you will continue to help professional growth and support them in work and life. Join the People team and help build and keep the extraordinary talent it takes to make extraordinary products!We are currently recruiting a HRIS Analyst to join our Global People Production Support team to partner with our People and Information Systems and Technology (IS&T) teams to optimize and support critical People systems. This is an exciting role to join a growing, dynamic and focused team within the business. The People Production Support team provides business analysis, configuration and support for People systems worldwide. Working with end-users, IT professionals, People professionals and partners within People Services and Technology, the team provides troubleshooting and resolution support for People systems.
Key Qualifications
3+ years experience in Technical Support, Shared Services or other highly technical work environmentSufficient technical, process management & project management experiencePrevious experience with MacOS or have a strong desire to learnKnowledge management system experienceYou ideally have experience with Workday and ServiceNow knowledge, or have experience with other enterprise HR systems (Oracle, PeopleSoft, SAP, Workday, etc)You have exceptional communication skills, both in composing thoughtful written communication and sharing complex information verballyYou can navigate highly complex business needs without a clearly defined path and where you see a need, you bring a well considered solutionsYou are innovative in configuring & enhancing technology to evolve business rules and processesYou possess strong analytical skills and have the ability to quickly understand data, empowering you to propose credible business or process improvements, which in turn will drive positive changeYou have the ability to work multi-functionally in a complex and dynamic team environment, be diplomatic and influence partners and international teams
Description
- Receives incidents and critical issue requests from People Support, People Operations, Compensation Services, Recruiting Support, IS&T or end-users- Manages configuration projects and collaborates with multi-functional partners to develop operational processes to support Apple policies- Provides technical advice and solutions as it relates to configuration by evaluating system workflows and processes- Analyzes production support incidents, processes and system changes to proactively identify trending issues- Supports writing & maintaining provisioning guidelines, establishing permission roles and granting appropriate access & permissions to People systems- Completes ongoing system audits related to access & permissions to ensure accuracy of data & security- Responds to or raise issues to IS&T- Owns resolution of each case, collaborating with IS&T, People Team, Compensation Services or third-party vendors- Participates in user acceptance testing for upcoming system releases and root cause technical fixes to incidents raised to IS&T- Participates in project lifecycle landmarks such as design playbacks, knowledge transfers and support readiness planning- Monitors and reports on case metrics - case volume, closure rate, backlog aging and works with IS&T to ensure timely, effective and efficient resolution outcomes- Facilitates conversations with People Team to refine business requirements for system configuration
Education & Experience
Bachelor's degree or equivalent experience