Cloud Ops lead-Azure production supportL1 L2 & l3 support -Richmond VA (Fully Onsite)- C2C- CH

Role: Cloud Ops lead-Azure production support -L1 L2 & l3 support
Duration: 12 Months

Location: Richmond VA (Fully Onsite)

Job Description:
We are looking for a Azure production supportL1 L2 & l3 support candidate who will be part of Cloud Operations and they must have experience with supporting IT teams that have footprint in Azure from a platform perspective and using Azure marketplace tools.
Ideal candidates should support UK business hours and North American hours AM/PM (with some overlap) to ensure there is a resource available to support for Production issues.
Azure Platform / Infrastructure engineers offshore in Azure PROD Support Role.

Mandatory Skills:

• AZ-900 and AZ-104 certified. Additional Azure certs are helpful.
• Excellent communication and troubleshooting skills in Azure.
• Self-starter and be able to lead, facilitate and manage incidents on bridges (and handle calls) and be self-sufficient.
• Proficient in at least one scripting language that could be used to enable automation in Azure.
• Hands on and demonstrated working knowledge of Azure and Cloud engineering experience.
• Previously worked in an on-call environment supporting Infrastructure components in Azure.

Deep Azure Platform expertise:

• Deep knowledge of Azure services and architecture
• Understanding of Azure Resource Manager (ARM) templates
• Working Experience with Scripting Azure CLI Bash and PowerShell
• Working Experience with Terraform
• Experience in Incident Management troubleshooting and Root cause Analysis on Azure using following: Azure Monitor Application, Insights Log, Analytics, Advanced troubleshooting skills.
• Azure Networking Experience: Configuring and Maintaining Virtual Networks Subnets, Network Security Groups, Azure Express Route and VPN configurations Load Balancers and Application Gateways Security.
• Working experience in Azure Active Directory Configuring Role-Based Access Control (RBAC)
• Implementing Azure Key Vault, Implementing Security best practices and compliance standards
• Experience with High Availability and Disaster Recovery like ,Azure Site Recovery, Backup solutions Designing for resilience.

Responsibilities:

• Respond to and resolve production incidents and outages
• Conduct root cause analysis for major incidents and implement preventive measures.
• Create / Maintain Scripts: Bash and PowerShell to maintain the infrastructure.Create / Maintain Terraform Scripts
• Maintain and optimize Azure infrastructure for production environments.
• Monitor system health performance and security.
• Implement and manage backup and disaster recovery solutions
• Perform capacity planning and cost optimization
• Automate routine tasks and create self-healing systems
• Implement and maintain security controls and compliance measures
• Collaborate with development teams to improve application performance and scalability
• Manage and optimize Azure resources utilization
• Stay updated with new Azure features and best practices
• Manage and optimize costs through FinOps practices
• Assist in the design and implementation of new Azure-based solutions
• Document processes configurations and system architectures
• Mentor junior team members and share knowledge "

Shivam Kumar

Technical recruiter | Empower Professionals

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