Overview
On Site
$135,000 - $145,000
Full Time
Skills
Summit
Montran
Microsoft Office Suite
KACE
Jira
Zendesk
Windows Server (2022)
Windows Workstation (10 and 11)
PowerShell
Python
Job Details
Our client is a bank. They seek a Senior IT Support Specialist to join their Manhattan, NY office.
Responsibilities
- Manage the ticketing system by assigning, reviewing, and analyzing tickets
- Provide first-line support (Level 1) for desktop and banking applications
- Work extensively with end users to answer questions or escalate issues
- Support Windows workstations and Windows server environment
- Generate and submit Helpdesk KPI and KRI reports
- Automate Helpdesk tasks using scripts, including PowerShell and Python
- Accurately document Helpdesk procedures and troubleshooting steps
Requirements
- Bachelor's degree in Information Technology or Computer Science
- 5+ years of IT Support experience in the banking industry
- Familiar with banking systems, including Summit and Montran
- Knowledge of desktop applications, including Microsoft Office Suite
- Proficient in Help Desk management software (KACE, Jira, Zendesk)
- Skilled in Windows Server (2022) and Windows Workstation (10 and 11).
- Experience with scripting tools (PowerShell, Python)
- Excellent communication and documentation abilities
- Strong troubleshooting and problem-solving skills
JobID: 47333
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