Network Support Technician--W2

  • Charlotte, NC
  • Posted 3 hours ago | Updated 3 hours ago

Overview

On Site
Accepts corp to corp applications
Contract - W2
Contract - 6+ month(s)

Skills

Network Support Technician

Job Details

Dear Mohd,

We are delighted to reach out to you on behalf of SoftSages Technology, a rapidly expanding IT and staffing company headquartered in Malvern, PA. We take immense pride in serving critical clients across various sectors, including federal, commercial, and healthcare industries. Our commitment to excellence extends beyond just our clients, as we firmly believe that our consultants are equally vital to our success.

We are currently seeking dynamic individuals like yourself to join our diverse and inclusive team. At SoftSages, we foster an environment that promotes diversity, inclusion, and equality, valuing the unique perspectives and experiences each team member brings. As a part of our team, you will have the opportunity to work on exciting projects that drive innovation and make a positive impact.

Attached, you will find a job description for a position that aligns perfectly with your skills and expertise. If you are passionate about contributing to a vibrant, collaborative, and forward-thinking work culture, we invite you to explore this opportunity further.


Job Title: Network Support Technician

$28-$30/hr on W2
Location: Hybrid-Charlotte, NC(Need Local)

What You'll Be Doing:

  • Provide support via phone, chat, portal, and remote tools.
  • Assist with remote network setups and configurations.
  • Troubleshoot and resolve issues related to WAN/LAN/ISP connectivity, enterprise/local wireless, local firewalls, and VPN configurations.
  • Validate and support PCI-compliant network designs in enterprise and retail environments.
  • Ensure all work complies with strict PCI standards for retail operations.
  • Partner with Cyber Security, Technology Delivery, Internet Service Providers, POS vendors, and business stakeholders to support network initiatives.
  • Deliver superior customer support, emphasizing proactive communication, clear documentation, and efficient escalation procedures.
  • Utilize Meraki full-stack solutions (security appliances, switches, access points, and cellular gateways) to deliver modern, cloud-managed networking.
  • Take full ownership of cases, demonstrating a driven, self-motivated mindset with a focus on career growth and technical development.
  • Work closely with internal support teams, vendors, and technicians to install and maintain business-class internet services.
  • Participate in a support on-call rotation to provide operational coverage after hours.

Shawn Wood

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.