L3 Avaya Technician

L3 Avaya Technicians needed for long term contract position traveling throughout the United States!

The field service technician will provide basic technical support for the telecommunications systems through the assembly, installation, and testing of the telecommunications systems, including their equipment and peripherals. The Field Service Technician must be able to work with customers, project managers, and senior engineers to build and prepare systems for field deployments. The Avaya Field Service Technician must have a general knowledge of the implementation of on-premises telecommunications systems across multiple manufacturers.

Essential Functions

• Ensures exceptional client satisfaction is consistently delivered and maintained
• Respond to requests for on-site installation and perform scheduled activities of equipment
  installation to high standards and manufacturing standards.
• Prepares for installations and upgrades by reviewing work orders; obtains necessary
  equipment, supplies, and tools; and evaluates installation location.
• Perform on-premises wireless surveys using industry-standard tools.
• Assists with software and firmware updates to system processors, system circuit packs, IP stations, and associated equipment.
• Able to use network tracing (wire shark) and other troubleshooting tools to
  diagnose/troubleshoot end-point devices and peripheral issues.
• Ensures end-point systems are functioning and with optimal performance by testing
  equipment and connections and identifying and correcting any issues.
• Identifies proactively product/service sales opportunities at client sites and processes work order modifications as necessary
• Troubleshoots and supports 3 rd party software and applications.
• Completes required paperwork (timesheets, service orders, forms, inventory, expense reports, and equipment-related items)
• Adheres to procedures and safety requirements as appropriate

Additional Specific Duties and Responsibilities

• Provides cutover support and assistance.
• Performs Server Room Rack and Stack
• Performs mainframe and IDF cross-connects.
• Able to lift 50 lbs.

Required Qualifications

• Ability to work various shifts and occasional weekends as project activity requires.
• Must have excellent organizational and multi-tasking skills..
• Capable of working alone or with remote supervision.
• Excellent verbal, written, and presentation skills.
• Must have legal authorization to work in the U.S. for any employer
• Strong sense of urgency and commitment to get the job done
• Requires a valid driver's license
• Excellent customer service skills
• Telephony and LAN networking experience

Tools Required

• Basic Tools (Screwdrivers, hammer, pliers, wire strippers, etc.)
• Cable Toner
• Cable RJ45 Tester
• Test Set
• Punch Down Tool

Desired/Preferred Qualifications

• CompTIA A+ and/or CompTIA Server+ Certificate
• Telecommunication certifications