Job Name: Engineer II
Job Location: Littleton, CO
Contract to Hire

Responsibilities

• Own responsibility for end-to-end monitoring of the Transport EMS s & observability tools
• Own responsibility for Incident identification, ticket logging & impact assessment in the Service Now ticketing tool
• Own responsibility of Market chat groups, initial troubleshooting & necessary support
• Support site monitoring/health checks following maintenance activities (CR s)
• Oversee the incident management process and team members involved in resolving the incident, as well as driving Ticket management analysis and follow-up until closure.
• Assist with prioritizing/deprioritizing incidents according to their urgency and impact on the business.
• Collaborate and escalate issues with the Advance Ops, Engineering & Vendor teams when critical/time sensitive support and resolution is needed.
• Manage outage and emergencies, including the agreed assurance KPI s & SLA.
• Work in close collaboration across multiple functions within Dish: RF, Deployment & Integration teams, Tech Dev, Core, Cloud Infra, Network Engineering & Market teams.
• Assist in driving resolutions for Fiber providers (ATT, Zayo, etc.) within service level agreements (SLAs) and ensure effective operational performance and management.
• Own responsibility for Trouble Tickets updated with all the technical details, and troubleshooting MOP s & templates
• Responsible to ensure the Open Incident backlog is at optimum levels
• Maintain the National Level Availability >99.50%.
• Manage internal, external and customer incident escalations and follow-ups as well as process adherence.
• Own responsibility for providing next level support for Network Surveillance teams.
• Own responsibility for providing knowledge transfers for Network Surveillance teams.
• Manage chronic problems with respective Network (Cisco, Palo Alto, etc.)

Skills, Experience and Requirements

• Bachelor/Master's degree or equivalent.
• Minimum of 5-7 years' of telecom/Networking experience.
• Experience managing 4G/5G NOC shift environments and troubleshooting activities.
• Knowledge of IP routing, protocols and transport, software systems /services running virtualized functions
• Familiarity with IP technology and CCNP is advantageous & experience on SDH, DWDM, SON, ACI
• Strong understanding of eBGP, iBGP and ISIS routing protocols
• Strong understanding of SR-MPLS, MPLS, and L2/L3VPN technologies.
• Good understanding of Network technologies & OSI reference model
• Able to organize and prioritize dynamic schedules, balance team work loads and ensure incidents are managed quickly and efficiently to resolution.
• Knowledge of 5G functional components (Core, RAN, Network, Transport, PaaS and gNB configurations).
• Motivated to grasp higher-level technology issues and troubleshoot to resolution.
• Focused to work under pressure related to the scale of business impact and build strong working relationships both internally and externally.
• Reliable, open and capable of working with minimum supervision.
• Flexible, analytical thinker.
• Enthusiastic and keen to learn new technologies and approaches.
• Self-motivated, achievement-oriented with excellent people management skills and an ability to perform challenging tasks individually with ease.
• Focused on being detail-oriented with strong organization skills.
• Displays ability to work in a fluid atmosphere, handle multiple tasks and set priorities.