Overview
On Site
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 1 year
Skills
ArcGIS pro
ArcGIS Online
Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar
Job Details
Role: GIS Analyst with Help Desk support
Location: Raleigh, NC- Remote from USA
Duration: 1 year
- This resource is dedicated to providing help desk support and GIS analysis support through the next year.
- This a Mid-Level GIS Analyst/Help Desk support contractor which provides excellent verbal communication and technical assistance and support to the GIS Unit.
- This position serves as a primary resource for the GIS Unit help desk and will actively be engaged in communicating directly with customers, gathering intelligence related to customer complaints, troubleshooting technical problems, documenting problems in ServiceNow, assigning tickets to other GIS Unit teams. Position requires skills utilizing ArcGIS Pro, GIS analysis, customer service, familiarity with linear referencing solutions, and familiarity with ArcGIS Online.
| Skill | Required / Desired | Amount | of Experience |
| Excellent Verbal Communication in customer service situations | Required | 2 | Years |
| ArcGIS Pro | Required | 2 | Years |
| ArcGIS Online | Required | 2 | Years |
| Ticketing writing within Enterprise Ticketing Systems like ServiceNow or similar | Required | 1 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.