Overview
On Site
USD 27.00 - 35.00 per hour
Full Time
Skills
Data Link Layer
Customer Service
Computer Hardware
Remote Support
Finance
Banking
Hardware Support
Cisco
Microsoft Office
Microsoft Outlook
Virtual Desktop
Laptop
Management
VDI
Patch Management
Encryption
Change Request Management
ServiceNow
Issue Tracking
Communication
Authentication
Project Management
Performance Management
Preventive Maintenance
Taxes
Life Insurance
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Day to day:
This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.
work onsite
Skills
Enterprise desktop support, financial/banking experience, servicenow, virtual desktop
Top Skills Details
Enterprise desktop support,financial/banking experience,servicenow,virtual desktop
Additional Skills & Qualifications
3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
- Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
- Previous experience working in ServiceNow (a plus) ticketing system or similar
- Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast pace high profile environment
- Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of New York City, NY.
Pay and Benefits
The pay range for this position is $27.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York City,NY.
Application Deadline
This position is anticipated to close on Jan 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Day to day:
This is a professional banking setting with a high touch and executive level user community. Requires great customer service skills and ability to Configure, install, and test hardware components, hardware deployment replacements. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs, backing up and restoring user data. Installing and validating correct software versions on devices and confirm functionality. Utilize Wells utilities to troubleshoot end-user machine functionality. Documenting service events accurately in work orders and ticketing systems.
work onsite
Skills
Enterprise desktop support, financial/banking experience, servicenow, virtual desktop
Top Skills Details
Enterprise desktop support,financial/banking experience,servicenow,virtual desktop
Additional Skills & Qualifications
3-5 Years Experience providing software/hardware support, server, cisco technology knowledge in a professional setting
- Proficiency with troubleshooting/supporting MS office suite of applications including MS Teams outlook and WinOS.
- Prior experience Assisting with administration of Virtual/Desktop/Laptop Management and infrastructure applications including VDI, patch management, encryption technologies, Anti-virus, incident/Request management
- Previous experience working in ServiceNow (a plus) ticketing system or similar
- Proficient in backing users' data, recovering data, and reimaging users' devices both remotely and at users' desk.
- Strong customer communication and service skills
- Knowledge of two factor authentication
- Must be able to work independently in a fast pace high profile environment
- Able to work onsite at location M-F 8am - 5pm local time with flexibility to stay after 5pm if needed
Experience Level
Intermediate Level
Job Type & Location
This is a Contract position based out of New York City, NY.
Pay and Benefits
The pay range for this position is $27.00 - $35.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in New York City,NY.
Application Deadline
This position is anticipated to close on Jan 15, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.