Field Service Technician

You will be responsible for a variety of tasks providing on-site maintenance, tech support, and customer training of ATMs, TCRs, Alarm Systems, CCTV systems, and banking equipment.

• Service and Install Bankpak equipment
• Diagnose & repair equipment malfunctions.
• Responding to service calls and customer training
• Gathering equipment, parts, and supplies for maintenance or installation activities.
• Maintaining proper parts inventory levels in vehicle for service calls.
• Provide phone tech support when available.
• Make calls to customer prior to service calls to try and alleviate issues over the phone.
• Report accurate records of hours and materials used via our technician phone app.
• Maintain and repair all equipment systems per OEM standards or industry accepted substitutes.
• Work with clients when onsite to ensure their satisfaction with the outcome of your repairs/maintenance activities.
• Plan ahead to minimize time onsite and prevent multiple trips.
• Act in a leadership capacity when onsite with newer or less experienced employees.
• Train customers to utilize any newly installed equipment when needed.
• Keep Service Dispatch Operator informed of any changes in plans or issues that arise.
• Work closely with Service Dispatch Operator to coordinate service calls.
• Perform additional functions incidental to service technician activities.