IT Logistics Technician

Milestone is looking for a skilled IT Asset Logistics Technician to provide onsite services for our client supporting a global team. In this role, you will be engaged with inventory management, imaging and deploying of Windows and macOS laptops, mobile devices, and the essential equipment that keeps our client and their teams going.

New Hire equipment ticket management
Imaging and deployment of laptops, peripherals, and equipment
Manage and process delivery and deployment of logistics request tickets
Process and record received deliveries of existing equipment
Confirm and validate new asset receipts of hardware received
Escalate, report, and manage discrepancies between hardware assets physically received
Conduct weekly stockroom inventory asset audits
Collect, process, and manage legal hold assets
Monitor and report inventory stock levels in accordance with established thresholds
Maintain and track hardware to and from the inventory store rooms
Perform hardware recovery upon employee terminations and laptop replacements
Identify disposition of returned assets
Assist to arrange and manage e-waste services

HS Diploma or equivalent
Minimum 1 year of Inventory Management experience
Ability to work in an onsite capacity following Milestone Technologies and Client safety guidelines
Extensive understanding of IT equipment, models, and accessories including Windows, macOS, Android, and iOS devices
Excellent ticket management hygiene
Responsive and efficient communication via email, Slack, and Zoom; exhibiting a high level of professionalism
Knowledge of storeroom safety and operations
Ability to lift/move 25-50 pounds
Strong verbal and written skills for customer interactions
Minimum 2 years of imaging, and deployment experience
Knowledge and experience using ServiceNow, JAMF, BigFix, and other device management/service delivery software
Ability to drive a truck and/or box truck is a plus

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