Overview
Remote
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 28 day((s))
Skills
genesys
Job Details
Senior Consultant, IT Architecture
We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions. This role requires deep technical expertise in Genesys CLoud CX3, API integrations, and AI-driven customer engagement. You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions.
"*Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns.
*Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow).
*Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots.
*Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
*Ensure high availability, security, and performance of the Genesys CLoud environment.
*Provide technical leadership, documentation, and training to internal teams.
*Troubleshoot and resolve complex issues related to integrations and platform performance."
Requirements:
*5+ years of experience with Genesys Cloud CX3 implementations
*Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
*Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
*Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
*Familiarity with AI/ML tools and NLU/NLP technologies.
*Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE) are highly desirable
*5+ years of experience with Genesys Cloud CX3 implementations
*Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
*Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
*Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
*Familiarity with AI/ML tools and NLU/NLP technologies.
*Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE) are highly desirable
Job description :
Location Marysville, OHIO
Key Responsibilities:
Develop and modify Yaskawa robot programs based on project specs.
Diagnose and troubleshoot robotic issues.
Collaborate with engineering and production for system integration.
Perform system testing and validation.
Provide technical support and training to team members.
Maintain documentation for robotic systems and programming changes.Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.