Overview
On Site
Full Time
Skills
Training and development
Active Directory
Remote Support
Automation
Employee engagement
Service desk
Service delivery
Tier 1
Process improvement
Computer science
Technical Support
Customer facing
Microsoft Windows administration
Computer networking
Server administration
Leadership
Acquisition
SAP BASIS
Provisioning
Computer hardware
Backup
Dragon NaturallySpeaking
DHCP
VoIP
Job Details
THE TEAM YOU WILL BE JOINING:
WHAT THEY OFFER YOU:
WHY THIS ROLE IS IMPORTANT:
WHERE IS IT LOCATED:
THE BACKGROUND THAT FITS:
- Leading solutions provider for products and services for the flow control, fluid handling and process and industrial automation sectors.
- Avidly growing company that has an acquisition philosophy to support businesses on a standalone, decentralized basis to afford a significant level of responsibility, authority and autonomy.
- Large customer reach across North America with 160 locations and 1,700 employees with the initiative to double in size within the next two years.
WHAT THEY OFFER YOU:
- Company that is dedicated to employee engagement and employee experience as the key driver in building stronger businesses.
- Provides an in-house learning and development center that is committed to world class employee education.
- Prioritizes giving back to the local community and customers they support by encouraging employees to volunteer and support non-profit community programs.
WHY THIS ROLE IS IMPORTANT:
- The Service Desk Analyst ensures front-line service delivery remains strong by serving as the primary point of technical escalation.
- Responsible for provisioning, installation/configuration, operation and maintenance of systems hardware and related software.
- Maintains security, backup and redundancy strategies for all services, providing Tier 1/2 level support.
- Proactively identify and implement structured and sustainable process improvements.
WHERE IS IT LOCATED:
- Charlotte, NC (Onsite 5 days a week)
THE BACKGROUND THAT FITS:
- Associates in Computer Science or equivalent experience.
- 2-3 years of experience in service desk or within a related IT Support, customer-facing role.
- Proficient with O365, Windows Active Directory, DNS/DHCP and Windows administration.
- Knowledge of basic networking principles, VoIP telephone systems and server administration.
- Previous experience supporting a multi-location organization, highly preferred.