Desktop Support Specialist I

POSITION SUMMARY
This role is to provide a single point of contact for end users to receive support and maintenance within the organization s end user computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion and provide end-user assistance where required. Analyze user needs, assess system or process to fit their needs, and make recommendations for system acquisition. Continuation of this position is contingent upon funding allocations.
DUTIES AND RESPONSIBILITIES:
1. Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software to deliver required service levels
2. Provide first level and second level support by responding to incoming calls, service desk tickets, email, or chat regarding equipment incidents and software issues
3. Assess the need for and implement performance upgrades to end-user devices based on software technical specifications
4. Analyze user needs, assess system or process to fit their needs and make recommendations for system acquisition.
5. Administer desktop environment utilizing various management systems.
6. Maintain an inventory of all computers, related equipment and peripherals
7. Assist in the development and maintenance of proper information security best practices and controls for hardware, software, awareness, and data/cloud operations
8. Apply current technology standards to resolve customer needs/issues
9. Keep abreast of new technologies and developments in the IT industry.
10. Adhere to all Tribal Personnel Policies and Procedures, Tribal Standard Operating Procedures, and Area and Program Strategic Plans and Policies.
11. Maintain strict department security, confidentiality, and quality to meet professional standards of the department.
12. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.
PHYSICAL REQUIREMENTS/WORK ENVIRONMENT:
1. Frequently sit, walk, stand, stoop, kneel, crouch, and crawl.
2. Occasionally lift and/or move up to fifty (50) pounds.
3. Incumbent may be exposed to inclement weather, heat and cold.
4. Must be willing to work shifts which include working evenings, weekends, and holidays.5. A Tuberculosis (TB) Screening and/or 2 step TB Skin Test is required within thirty (30) days of employment and annually
thereafter as required.