Principal Software Engineer (Mailchimp)

Company Overview

Intuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.

Job Overview

Mailchimp's Growth capability team develops and maintains the company's core technologies for effective advertising and monetization functions. These teams are responsible for the underlying architecture and tools required for Mailchimp's marketing capabilities as well as billing and subscriptions. Beyond the needs of our prospective and existing external customers, the Growth capability at Mailchimp serves a broader set of internal stakeholders including Mailchimp's Marketing & Marketing operations teams, Product development teams, Finance and Legal teams.

To support this mission, Mailchimp is hiring a Principal Engineer to efficiently facilitate solutions and outcomes across Growth's owned capabilities. The ideal candidate will have a deep understanding of both monetization and subscription needs at scale, as well as marketing capabilities to enable data-driven, personalized experiences across various experience touchpoints, before and after a new customer is acquired.

At Intuit Mailchimp, PEs are expected to work in ambiguity and not shy away from tackling technical debt. They are intentional about measuring the impact of changes they facilitate to both the business and the customers they serve. They are able to determine which pieces of a system are high risk and can plan and mobilize system-wide changes with high confidence. Mailchimp's PEs are also kind and approachable; people trust their judgment and reach out when they have questions. They are proactive about helping engineers grow and are a force multiplier, leveling up those around them.

Intuit Mailchimp is a hybrid workplace, giving employees the opportunity to collaborate in person with team members in our Atlanta and New York offices two or more days per week.

Qualifications

• BS/MS in Computer Science or related area, or equivalent work experience
• 10+ years of experience in software product development with 3+ working as an enterprise or solutions architect.
• Ability to drive velocity in a matrixed environment, partnering with numerous stakeholders.
• Familiarity with billing and subscription capabilities including modern SaaS based subscription models.
• Familiarity with marketing tech capabilities - including using data for personalization, privacy/compliance, and content management.
• Expertise in modern frontend technologies (like React) and comfortable diving into legacy frontend technologies (like Dojo).
• Comfortable diving into backend technologies (PHP, AWS, Google Cloud Platform) and incorporating cloud architecture strategies into planning.
• Firm understanding of systems engineering and architecture which accounts for HA/DR.
• Deeply familiar with iterative software development fundamentals, including but not limited to SCRUM, Agile and other methodologies.
• Demonstrates ability to research & learn new technologies and business processes independently and apply them as needed.
• Demonstrated track record of facilitative leadership, influence, and collaboration across boundaries.
• Demonstrated ability to communicate and collaborate at all levels - from front line engineers and non-technical stakeholders, to senior leaders in engineering or at the executive level.
• Masterful technical documentation and presentation skills to communicate architectural and design options, educating development teams and business users.
• Strong business acumen to be able to bridge technical and business priorities.
• Strong analytical, strategic thinking, and problem-solving skills.

At Mailchimp, we understand that experience comes in many forms. We don't just accept differences, we celebrate them, support them, and hire peeps from a wide variety of backgrounds because it makes our company stronger. We're dedicated to adding new perspectives to the team - so if your experience aligns with what we're looking for (even if you don't check every single box), please consider applying!

Responsibilities

• Collaborate with leadership within Growth teams, as well as company leadership, to set the technical vision for marketing technologies, subscriptions, and billing capabilities at Mailchimp.
• Drive significant technical initiatives spanning multiple capability teams across Intuit and Mailchimp.
• Advocate for the highest standards for engineering design, implementation, and testing.
• Improve and maintain Mailchimp's content authoring, management and delivery capabilities.
• Improve and maintain Mailchimp's ability to leverage data and & AI for personalized marketing experiences while respecting compliance, privacy guidelines.
• Improve & maintain subscription and billing capabilities by working closely with stakeholders to define end to end solutions, architecture and feature development.
• Partner with engineering leaders across Intuit to identify areas across people, process, and technology to dramatically improve velocity
• Provide technical leadership and be a role model and mentor to engineers.