Servicenow Specilaist

Overview

Remote
Depends on Experience
Accepts corp to corp applications
Contract - W2
Contract - Independent

Skills

TSM
TOM
TSOM
Telecom Service Management
Telecom Order Management
Telecom Network Inventory
Telecommunications
Servicenow
Service Management
Telecommunications solutions
SaaS
Network
Artificial Intelligence
Authorization
ITSM

Job Details

Greetings from Vilwaa!

At Vilwaa, we are focused towards delivering IT services and solutions in Data Engineering, Cloud Infrastructure solutions , Digital Application Development, (IoT) - Internet of Things.

Role : Servicenow Specialist

Location :

Job Description:

What we re looking for

As a consulting contractor, you will be an integral part of the Technology Solutions organization. You will influence the Managed Services technology stack, support systems, and tooling design to deliver great customer experiences. You will work closely with the Product Management team to define customer requirements for the streamlined Managed Network Services (MNS) offering. You will drive these requirements with the IT, Network, Technology and vendor organizations to deliver these solutions across the quote, order, bill, and support experiences.

You ll need to have...

Bachelor s degree in Computer Science, IT or similar field

Ten or more years of relevant work experience.

Six or more years of ServiceNow deployment and development experience in providing B2B advanced networking, SaaS or telecommunications solutions

Deep data and analytic orientation for evidence-based decision making.

Experience with understanding consumer insights, market trend analysis, usability testing, rapid prototyping and analytics.

Experience in operating within a multi-channel/multi-region brand.

Technical experience

Serve as a ServiceNow technical expert, collaborating with technical teams, stakeholders, and leadership.

Translate business requirements into effective and efficient ServiceNow solution implementations.

Review and analyze existing client's applications and workflows to identify areas for improvement and further integration with ServiceNow

Integrate and Deploy AI tools help isolate and reduce incident impact.

Extensive experience on Developer Portal & API for Service Now

Key Modules where proven expertise is needed

Telecom Service Management

Telecom Order Management

Continuous Authorization & Monitoring

Service Bridge

Telecom Service Ops Mgmt (TSOM)

Telecom Network Inventory

Field Service Operations

Predictive AIOPs

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